Collections Representative
Top One Coaching - Cape Coral, FL

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Top One Coaching is an industry leader in real estate, business and internet marketing education and training. We provide high-level entrepreneurial education to domestic and international clients. Our focus is to teach others to achieve their financial goals though one-on-one, interactive remote training. Our company is based in Cape Coral, FL.

Position Overview
Top One Coaching is seeking experienced, professional Collections Representative. This is an entry level position that performs a core function of our company. Applicants should be prepared to:

  • Receive calls and inquiries from clients as to balances, refunds, and payment plans.
  • Communicate with clients in regards to collecting on past due accounts or troubled accounts.
  • Manage the A/R for outstanding client balances.
  • Send final notices, collection letters, etc. when clients fail to pay.
  • Utilize our CRM system to generate updates and pass information
  • Work flexible, non-traditional hours (Monday through Thursay, 12pm – 9pm, Fridays 9am – 6pm)

Required Qualifications:

  • Ability to perform essential duties
  • Ability to identify and resolve collection issues
  • Ability to document accounts clearly
  • Ability to analyze End of Month reports and Aging reports
  • Strong organizational skills
  • Ability to perform basic mathematics
  • Ability to clearly communicate written and verbal instructions
  • Ability to efficiently manage multiple tasks and prioritize
  • Ability to demonstrate proper telephone etiquette and computer skills