Collections Specialist (Accountant III)
University of Massachusetts Lowell - Lowell, MA

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Student Financial Services

University of Massachusetts Lowell

Student Financial Services manages the student billing process and system, as well as student financial records and accounts receivable operations. The Office of Student Financial Services serves and supports UMass Lowell students by providing accurate and timely student account information, according to University policies and procedures. The Office answers questions from students and their families about billing statements, charges assessed or payments received and posted to their accounts. The Collections Specialist assists in the collection of past due student accounts to reduce outstanding student receivables. This position requires broad knowledge regarding University policies and procedures in Admissions, Registrar's Office, Financial Aid and Student Financial Services in order to successfully assist customers.

Responsibilities Include:
1) Identify past due accounts that are potential candidates for collections.

  • Notify student of this status through the mailing of a pre-collection letter.
  • Advise students regarding repayment options and negotiate reasonable repayment schedules to prevent collection action with an agency.
  • Research accounts being disputed.
  • Review internal repayment schedules to ensure accounts are current.
  • Determine accounts deemed uncollectible that need to be referred to a collection agency.
  • Code all accounts in student system with collection status.
2) Determine accounts deemed uncollectible and assign to a collection agency.

  • Receive all agency payments.
  • Notify collection agency of direct payments to University.
  • Record collection costs in student system.
  • Prepare payment voucher monthly to pay agency for their services.
  • Review accounts deemed uncollectible by first collection agency and place with second agency.
  • Monitor all accounts at collection agencies through various month end reports.
  • Keep all codes in student system updated with each collection activity.
3) Identify and code uncollectible accounts as potential write-offs in the student system. Develop and submit annual fiscal year end list to Director, identifying accounts to be written off.

4) Receive all bankruptcy notices in regards to tuition and fee accounts.

5) Counsel students and parents on the various tuition payment options available to facilitate tuition payment and outstanding debt. Troubleshoot and resolve student account issues, negotiate and authorize student specific strategies, often with on-the-spot resolution, that will assist students in settling their outstanding debt.

6) Examine, analyze and interpret accounting records to ensure that the collection process for past due accounts follows state and University policies and procedures.

7) Serve as backup for the front counter staff.

8) Issue book vouchers to qualified students based on student's registration, bills, and anticipated financial aid awards.

Minimum Qualifications:
  • Associate’s degree in a business related field or 3+ years’ experience as a Collections Specialist in a directly related role
  • 3+ years’ functional experience with PeopleSoft Student Administration or other student relational database systems
  • The ability to work effectively with diverse groups
Preferred Qualifications:
  • Demonstrated experience with computerized office systems, including Microsoft Office applications such as Word, Excel, Outlook, etc.
  • Excellent interpersonal and public communications skills
  • Flexibility to work occasional evenings and weekend hours as needed (4-6 occurrences per year)
  • Ability to diplomatically respond to difficult situations
  • Ability to multi-task and work effectively in a fast-paced environment
  • Knowledge of (FERPA) Family Educational Rights and Privacy Act
Applicants should apply online at: . Please submit a resume, cover letter, and the names and contact information of three professional references. Review of applications will begin March 8, 2013, and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received. Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. Thank you for considering the University of Massachusetts Lowell as an employer of choice. We look forward to receiving your application.

The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

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