Collections Specialist
AB SCIEX - Foster City, CA

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AB 001377

OPCO Description

AB SCIEX, part of the Medical Technologies platform of Danaher Corporation is a global leader focused on the research, design, manufacture and marketing of state-of-the-art solutions for mass spectrometry. These solutions, which are sold to researchers or scientists around the world at pharmaceutical companies, contract research laboratories, academic and medical institutions, and health and life sciences organizations, are designed to help accelerate the complex process of discovering and developing new drug compounds, understanding the causes of disease, and protecting the safety of food, water and the environment.


Areas of responsibilities:

The duties of a Collections Specialist include high volume collection calls and/or correspondence in a fast paced goal oriented collections department.

Collection calls and/or correspondence in a fast paced cash and DSO goal oriented collections department.

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.

Accountable for reducing delinquency for assigned accounts.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Must communicate & follow up effectively with sales/service departments regarding customer accounts on a timely basis.

Establish and maintain effective and cooperative working relationships with customers.

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Essential Functions

Daily and Weekly reporting to direct supervisor

High volume phone calls to assigned delinquent customers

Reconcile customer disputes as they pertain to payment of outstanding balances that are due.

Provide excellent & considerate customer service to internal and external customers.

Meet defined department goals and activity metrics.


5-10 years High Volume corporate Collections experience.

Experience with SAP and/or Oracle R12

Intermediate level competency with Excel is a required

Professional and courteous telephone manner and negotiating skills

Consistently demonstrate interest and initiative to learn new business processes and new technical skills.

Strong analytical skills, attention to detail and follow-up skills.

Excellent written and verbal communication skills

Ability to prioritize and manage multiple responsibilities

Danaher Overview

Danaher Corporation designs, manufactures, and markets professional, medical, industrial, and consumer products, which all generate approximately $13 Billon in revenue. Danaher’s business activities encompass four reporting segments and are comprised of six strategic platforms: Medical Technologies, Professional Instrumentation (Environmental, Electronic Test), Industrial Technologies (Motion, Product ID, Focused Niche Businesses) and Tools & Components (Mechanic’s Hand Tools).




Job Function


Finance / Accounting

Primary Location


North America-United States-CA-Foster City






About this company
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AB SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to push the limits in their field and address...