Collections Specialist
DDR - Beachwood, OH

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Collections Specialist, Beachwood,
OH

Collects past
due and current charges due from tenants.

ESSENTIAL JOB FUNCTIONS

Verifies
accounts, and identifies and collects on delinquent accounts and
insufficient payments.

Contacts
customers with delinquent accounts and attempts to resolve
delinquency in a timely manner in accordance with company collection
policies.

Documents
collection efforts in Tenant Notes, and maintains Tenant Notes for
future reference.

Initiates
defaults and Legal Demand requests by forwarding requests to the
Administrative Assistant for processing in a timely
manner.

Researches
tenant information requests related to tenant accounts and determines
appropriate course of action. Coordinates communication to tenants in
a timely manner.

Assists in
special projects and performs research work for legal as it pertains
to collection activities.

Requirements

Education, Training and/or
Experience

High school
degree, or equivalent. Two to three years collection/customer service
experience.

Knowledge, Skills, Abilities and Personal
Characteristics

Developed
customer service skills; ability to remain calm and firm in all
discussions via verbal and written communication
methods.

Good
follow-through skills on problem resolution.

High
attention to detail; organized.

Understanding of real estate leasing and terminology, as
well as standard lease clauses.

Basic
accounting knowledge.

Effective
interpersonal and communication skills.

Computer
skills; accounting system, database and spreadsheet software
capabilities.

PREFERRED QUALIFICATIONS

Associate's
degree in business, accounting or related field.
Collections experience in a commercial real estate
environment.

Other Skills

DDR - 22 months ago - save job - block
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About this company
DDR is an owner and manager of 435 value-oriented shopping centers representing 115 million square feet in 39 states, Puerto Rico and...