The Collections Specialist must have a strong commitment to resolving customer past-due accounts while maintaining a high level of professionalism and customer service. They are committed to the long-term success of this dynamic and growing company, contributing to that success by resolving past-due accounts and current billing issues, working directly with sales and product management teams. The Collections Specialist is responsible for all collections reporting as well as all facets related to customer chargebacks, including responding to, reporting upon and calling the customers who initiate chargebacks.
-Duties include collection calls and/or correspondence in a fast-paced and goal-oriented collections department where the key to success is maintaining a high level of responsibility and working well with key personnel in sales, accounts, and product management.
-Providing customer service regarding collection issues, process customer payments, process and review account adjustments, and resolve short payments.
-Responsible for monitoring and maintaining assigned accounts- tracking customer calls, account adjustments, customer reconciliations, and processing credit memos.
-Accountable for reducing delinquency for assigned accounts.
-Perform other assigned tasks and duties necessary to support the Customer Service Department.
-Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
KNOWLEDGE, SKILLS, AND ABILITIES
-Weekly and monthly reporting to direct supervisor
-Monthly delinquency notices, collections calls, collection emails, and payment process tracking
-Processing payments and settlements
-High volume phone calls and emails to assigned delinquent customers
-Manage customer lists, updating daily, weekly, and monthly on success metrics
-Reconcile customer disputes as they pertain to payment of outstanding past-due balances, making a decision appropriate for the company and the customer.
-Participate in team planning meetings
-Meet defined department goals and activity metrics
PREVIOUS SKILLS OR EXPERIENCE
-1-3 years corporate collections experience.
-Knowledge of billing and collections procedures
-Accounts Receivable knowledge/experience a plus
-Experience with QuickBooks preferred but not required
-Commitment to excellent customer service
-Strong written and verbal communication abilities
-Ability to prioritize and manage multiple responsibilities
It is the policy of DataSphere Technologies Inc. to provide equal employment opportunity for all applicants and employees. DataSphere Technologies Inc. does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, age, handicap, veteran status, marital status, or any other category protected by applicable federal and state law. DataSphere Technologies Inc. also makes reasonable accommodations for handicapped and disabled employees.
DataSphere Technologies - 16 months ago