Collections Specialist
LSO - Austin, TX

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LSO

Austin, Texas 78754

Collections Specialist

At Lone Star Overnight, every day is exciting as we continue grow closer to our goal of industry domination through innovative product design and exceeding customer expectations. We have been serving B2B accounts for over 20 years, with 32 offices and over 600 employees. We seek a Collections Specialist committed to achieving their goals while representing an industry leader that delivers on their promises.

Role:

The ideal candidate for this position will be responsible for managing a portfolio of past due accounts, making a high volume of business to business calls, researching accounts, handling disputes and some analysis.

Job Description:
  • Monitor customer accounts and communicate via phone, letter and email to bring accounts to a current status
  • Review daily credit hold report for prompt resolution of past due issues
  • Review aging reports to identify delinquent accounts
  • Document collections activity in Great Plains and provide reports for supervisor review
  • Communicate and follow-up effectively with customer service, sales, accounts receivable and management teams regarding customer accounts on a timely basis
  • Work with team to develop effective, documented best practices
  • Performs other duties as assigned

Compensation:

Starting at $11-12 per hour with bonus potential up to 40% of base pay

Job Requirements:
  • Minimum of 3 years collection experience
  • Prior Great Plains Dynamics Collections Management module experience
  • Strong follow-up skills and detail oriented
  • Professional customer service skills (both written and verbal)
  • Self-starter that has the ability to multi-task and balance competing priorities in a fast paced environment
  • Intermediate level MS Excel skills
  • Previous experience working with a third party collection agency

CareerBuilder - 12 months ago - save job - block
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