Collections Specialist
Per S Group, Inc. - Illinois

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P er SeGroup has an immediate need for a Collections Specialist. This is aCONTRACT TO HIRE position located in Wood Dale, IL.

Primary responsibilities:
  • Maintain and motivate current collection staff.
  • Maintain dealer and/or customer contact to expedite transactions.
  • Maintain IDE database with updates pertaining to machine, parts and service transactions.
  • Customer Service: analysis of all Company Accounts Receivable.
  • Release (or not release) held orders (some account terms are HCP0 required, PO# required, C.O.D. and C.I.A.) and some accounts are past due.
  • Collection calls on delinquent Company parts accounts.
  • Collection/Demand Letters on delinquent Company parts accounts.
  • Process Credit Card transactions.
  • Prepare and monitor Credit Requests and Disputes.
  • Unapplied cash reconciliation.
  • Multi-Task with conflicting priorities.
  • Oversee activities of Account Representatives.
  • Support, Collection Department Manager and others.
Secondary responsibilities:
  • Aid in resolution of any past due customer invoices.
  • New account set-up (as needed).
  • Customer data changes (contacts, phone #, address', etc) (as needed).
  • Reconciliation of MMS parts accounts (as needed).
  • Recommend 3rd party collections (as needed).
  • Process debtor claims for bankrupt Company customer accounts (as needed).
  • Process refund requests (as needed).
  • Negotiate, administer and maintain payment plans for delinquent parts accounts (as needed).
Tasked performed daily, weekly and monthly:
  • Prepare and route "Collection Action Trade Lines".
  • Customer calls made daily.
  • Credit Requests or Dispute write-ups.
  • Process refund requests (as needed) according to policy.
  • Update various systems (i.e. Power Help, Field Services, Contract Management, etc)
  • Miscellaneous duties (faxing, filing, coping, etc.).
Reports generated daily, weekly and monthly:
  • Accounts Receivable (daily).
  • Utilize AIR reports published by Accounting (twice per month).
  • Process monthly statements (monthly).
  • AIR over $2000 over 60 report (monthly)
  • Delinquent dealer accounts receivable report (monthly)
  • Bankruptcy report
  • Legal and repossession A/R Report
  • Third party collection agency report
If you are interested in this position, please send an MS Word resume to the following email: