Collections Specialist
UW Credit Union - Madison, WI

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The Collections Specialist main focus is to collect monies from delinquent members in order to minimize the loss to the credit union. They are to assist members by giving them guidance to help them bring their accounts current. The Collections Specialists focus their collections efforts on credit cards, second mortgage and all other consumer loan types.


1) Review and collect assigned delinquent loans- 55%

a. Review and collect on assigned section of delinquent accounts 1 – 120 days past due and follow-up on previously worked accounts. Including real estate accounts when requested.

b. Review individual delinquent loan data and loan file to gather background information, determine potential reason for delinquency and problems in collecting.

c. Document findings of review and initial action taken (preparation and mailing of letters).

d. Analyzing accounts to determine next steps, by assessing account type, amount owed credit bureau scoring, collateral value, etc.

e. Determine and prepare selected delinquent accounts for money judgments, replevins and repossession pickups. Send required legal documents to attorney.

f. Correspond with attorneys regarding legal accounts as necessary

g. Serve as liaison for repossession agency by providing additional detail, documentation or information as requested.

h. Recommend qualifying accounts for collection workout loans

i. Analyze delinquent accounts to determine if they are uncollectable based on past due status, payment history and member contacts. Prepare them for charge off on a monthly basis.

2) Provide loan services for members and staff- 15%

a. Respond to verbal and written inquiries regarding general loan questions.

b. Reconstruct circumstances, occurrences, and application of payments and make corrections as necessary on specific loans. This includes, but is not limited to the set up and application of payroll deduction.

c. Review delinquency and related detail to include lack of payment(s) and/or payment(s) related to disability claims.

Assist in reaching resolutions to problems within the lending division when necessary.

3) Department Performance- 20%

a. Meet department goals for delinquency and net charge offs

4) Other Duties and Responsibilities- 10%

a. Serve as a member of committees and teams as directed.

b. Assign and /or assume responsibility for ensuring adherence to federal and state regulations in all areas of responsibility.


To perform this job successfully, an individual must demonstrate regular, predictable attendance and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The individual must be able to successfully pass background checks.

- 0-2 year’s collection experience required.
- Associate degree in business preferred.
- Strong customer services skills and the ability to handle confrontation.
- Strong attention to detail
- General knowledge of Fair Debt Collections Practices Act.
- Excellent interpersonal skills.
- Demonstrated analytical, problem-solving and system knowledge
- Excellent oral and written communication skills.
- Able to work independently, organize and prioritize work.

- Knowledge of personal computers including word processing, spreadsheet and database programs