Collections Specialist
Xerox Services - Waite Park, MN

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Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Researches legal residency and property tax exemption (Homestead) claims, creates case files and parcel owner documentation, provides summary reports and clarifies back-tax billing arrangements with state and county governments regarding ineligible property tax exemptions.

The EES Research Specialist may perform one or more of the following duties:

Reviews and interprets related state and county exemption requirements to validate individual parcel owner compliance

Identifies property tax exemption anomalies or inconsistencies by applying specific state and county requirements to data provided

Analyzes and reviews individual cases with various on-line research tools including public web-sites and proprietary search engines

Conducts appropriate telephone verification calls to other state and/or county jurisdictions

Clarifies eligible property tax exemptions and identifies potential ineligible property tax exemptions based on state & county criteria

Documents the scope of specific property tax eligibility/ineligibility in the current tax year, prior tax year and earlier tax years based on state/county guidelines

Create reports and individual case and supporting documentation regarding various data base research

Clarifies reports for presentation to the state/county for further action (back-tax billings)

Ensures compliance with federal, state and local legislation regarding reporting and privacy issues

Effective oral and written communication skills

Acquires and reviews exemption data from ACS clients

Submits client data for processing with 3rd party “Homestead Algorithm” provider

Prepares the results from the 3rd party process for the EES Representatives by creating readable data files from the raw output

Assists the EES Project Manager to determine applicable back-taxes, penalties/fines and/or interest applicable for each case (as applicable)

Provides analysis and reports on EES improvements, performance metrics and enhancements to productivity

Assists the EES Project Manager train and develop newly hired EES Representatives

Provides quality assurance audits and additional performance feedback to EES Representatives and Management

Manages ad hoc projects requested by internal client

Other duties as assigned

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to


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