Collections Specialist
FuzeBox, Inc. - San Francisco, CA

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Collections and Cancellations Specialist

The Collections Specialist is responsible for collections for all customer accounts consisting of channel partners, enterprise and online subscribers. The position is responsible for cash collections to closure of the invoice on the receivable, write offs and refunds if necessary from cancellations. This includes cash receipt and closure of the invoice and disabling of the accounts for cancellations. The position reports to the Revenue Controller but indirectly reports to the Billing and Accounts Receivable lead. During the collections this position will work with the customer and cross-functional team including sales, customer success, revenue accounting, billing, etc. The primary focus is to drive strong collections and exceed quarterly cash, aging and DSO metrics. The position will additionally be responsible for timely cash application, processing of credit memos as required, monthly reporting and audit compliance.


Drive to closure all past due items, cash collection and ageing, unapplied cash and audit compliance goals.
Develop DSO metrics
Manage timely updates of collection notes by account and invoice on shared drive
Secure timely commitments to pay
Escalate and resolve disputes in a timely matter
Partner with customer and internal teams to resolve any payment disputes or delays beyond terms.
Capture and report root cause preventing payment, especially where trend occurs.
Apply cash payments, credit memos and write offs as well as disabling customers for nonpayment in a timely matter.
Contribute to efforts to develop policies and procedures to streamline AR management, collections, and revenue operations processes


3-5 years or work experience in hi-tech industry
Business or Accounting degree or equivalent work experience.
Must have strong interpersonal communications skillls - ability for communicateeffectively with customers, billing and finance team, sales, customer success and with all levels of management.
Excel and Word skills
Through understanding of the sales quotation to invoice and cash collection process
Excellent written and verbal communication skills
Financial systems experience, Great Plains, Intact and Zuora a plus


In 3 months, you will have:
Gained a complete understanding of the business and products of the Company
Completely understand the financial and billing system
Create process for collections, cancellations, credit memos, write offs and customer disablement
Collect or write off all ageing 90 days or older

In 6 months, you will have:
Mastered responsibilities listed above
Continue to improve process and success in collections
Collect or write off all ageing 60 days or older

In 12 months, you will have:
Successfully improved the process for collections and created DSO metrics


We’re disrupting an industry
Nothing’s more exciting than working at a dynamic, high potential startup
Super collaborative environment where every opinion matters
Our drive to constantly innovate attracts the best and brightest
Catered lunches and healthy snacks in the office
Gym membership reimbursement
Quarterly office events
Unlimited PTO
Full benefits and 401K


FuzeBox provides the best online meeting experience. With HD video and crystal clear audio that delivers two times the clarity of a standard phone call, it is just like meeting face to face. Our intuitive yet powerful solution for visual communication and content collaboration is easy to use and provides a great experience that allows you to connect from any device, at anytime, from anywhere in the world.

Founded in 2009, we have raised over $45 million from prestigious investors like Hermes Growth Partners, Khosla Ventures, Index Ventures, and Insight Venture Partners. With around 150 employees spread across offices in San Francisco, Palo Alto, and Seattle, there’s lots of room for growth and opportunity.

FuzeBox, Inc. - 10 months ago - save job - block
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