Collections floor supervisor
Firstsource Careers - Amherst, NY

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Job Description
  • Provide leadership and training to accomplish the company goals and objectives.
  • Monitor Collection Representatives ability to achieve productivity, efficiency and accuracy of all processes.
  • Utilize and communicate performance data to enhance collector performance to meet monthly financial goals.
  • Conduct collector performance evaluations to provide employee coaching and development for continuous improvement.
  • Ensure compliance with company policies, client standards, and federal and state laws.
  • Continental development of staff though ongoing coaching, training and mentoring.
  • Oversee team performance measures and provides regular progress reports to manager.
  • Conduct employee disciplinary procedures.
  • Prioritize workflow and communicate priorities effectively with Collection Representatives.
  • Meet or exceed attrition rate targets.
  • Define problems, collect data, establish facts, and draw valid conclusions.
  • Ensure work flows and file maintenance procedures are followed
  • Responsible for all other duties as assigned or needed.
Specific Duties and Responsibilities

  • Knowledge and use of the phone system, including Symposium (after training)
  • Effective verbal and written communication skills.
  • Familiarity with a personal computer and basic keyboard skills.
  • Knowledge of the CUBS Collection Application, system software (after training)
  • Knowledge of the Dialer Collection Application (after training)
  • Able to locate customers through interpretation of CBR's and other sources of information.
  • Basic math knowledge with emphasis on calculating percentages.
  • Knowledge of the client's business and requirements to include work standards.
  • Knowledge of FDCPA and State Laws.
  • Knowledge of Firstsource's Policies and Procedures.
  • Working knowledge of Excel
  • Ability to read, interpret, and effectively communicate Operational data (MITS).

Additional Information All your information will be kept confidential according to EEO guidelines.

About this company
308 reviews
Firstsource is a leading global provider of business process management services. Founded in 2001, Firstsource ranks third in BusinessWeek's...