Collector I
Sallie Mae - Horseheads, NY

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Sallie Mae (NASDAQ: SLM) is the nation's No. 1 financial services company specializing in education. Whether college is a long way off or just around the corner, Sallie Mae turns education dreams into reality for its 25 million customers. With products and services that include college savings programs, scholarship search tools, education loans, tuition insurance, and online banking, Sallie Mae offers solutions that help families save, plan, and pay for college. Sallie Mae also provides financial services to hundreds of college campuses as well as to federal and state governments. Learn more at Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Individual will effectively communicate with defaulted student loan borrowers via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Resolve issues of a non-routine nature as necessary. Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations. Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal. Solicits loan consolidation and rehabilitation as appropriate.

Basic Minimum Requirements:
Ability to work independently while being a team player. Ability to work in a fast paced collections environment and meet daily, weekly, and monthly quality and productivity requirements. PC skills such as familiarity with using a mouse and working in a Windows environment. Good mathematical, calculator, and typing skills. Excellent verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times. Ability to display high levels of initiative, motivation, flexibility and creativity to devise methods of attaining productivity standards. Must be results-oriented and persistent when faced with obstacles. Ability and skills to effectively deal with angry borrowers, attorneys, and third parties while remaining professional at all times. Strong work ethic (example: attendance, dependability, etc.)

Preferred Requirements:
Previous collections experience. Knowledge of the Fair Debt Collection Practices Act (FDCPA).

Sallie Mae is a federal government contractor. Should this position support a government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions.

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About this company
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Sallie Mae, founded 28 years ago, provides funds for educational loans, primarily federally guaranteed student loans originated under the...