Pioneer Credit Recovery, Inc.® (Pioneer) is a national leader in the collection industry providing collection services on defaulted debt. Headquartered in New York, Pioneer employs more than 1,000 professionals and is the largest private sector employer in Wyoming County, New York. Pioneer also has offices located in Florida and New Jersey.
Pioneer maintains partnerships with federal and state clients, guarantee agencies, credit card providers as well as colleges and universities. Pioneer provides its clients with quality results, experience, leadership, and technology, including state-of-the art infrastructure, telecommunications, and collections systems, ensuring the best the industry has to offer.
Pioneer Credit Recovery, Inc. is a wholly owned subsidiary of SLM Corporation®, commonly known as Sallie Mae, and a member of Sallie Mae's Collection Services. Sallie Mae is the nation's No.1 paying-for-college company and is publicly traded on the NASDAQ (NASDAQ: SLM).
Individual will effectively communicate with defaulted student loan borrowers via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Resolve issues of a non-routine nature as necessary. Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations. Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal. Solicits loan consolidation and rehabilitation as appropriate.
Basic Minimum Requirements:
Ability to work independently while being a team player. Ability to work in a fast paced collections environment and meet daily, weekly, and monthly quality and productivity requirements. PC skills such as familiarity with using a mouse and working in a Windows environment. Good mathematical, calculator, and typing skills. Excellent verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times. Ability to display high levels of initiative, motivation, flexibility and creativity to devise methods of attaining productivity standards. Must be results-oriented and persistent when faced with obstacles. Ability and skills to effectively deal with angry borrowers, attorneys, and third parties while remaining professional at all times. Strong work ethic (example: attendance, dependability, etc.)
Previous collections experience. Knowledge of the Fair Debt Collection Practices Act (FDCPA).
Sallie Mae is a federal government contractor. Should this position support a government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions.
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Sallie Mae, founded 28 years ago, provides funds for educational loans, primarily federally guaranteed student loans originated under the...