Collections Represenative (Phoenix)
Convergent, Inc - Phoenix, AZ

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Collections Account/Customer Care Agent needed for Call Center!!!

Great negotiators are great candidates!! We will train the right person to be successful!

Convergent Outsourcing Inc. is part of the CRI family of Accounts Receivable Management Agencies. As an entity, and combined with all of the CRI companies, we are among the oldest, largest, and most technologically advanced collection service providers operating in the U.S. Today.

We are looking for Collections Account/Customer Care Agents to for our March New Hire Orientation/Training. We offer full time positions with great benefits, growth and advancement opportunity.

If you are career minded, highly energetic, and a pro on the phone; come join our winning team! Along with our industry leading benefits we also offer a lucrative commission structure.

HOURLY: $10 - $11 DOE

Benefits include:
  • Competitive hourly wage
  • Paid training
  • Discounted Bus Cards
  • Hourly pay + commissions
  • PTO and Paid Holidays
  • 401(k)/Scholars Choice Enrollment
Required Skills

Knowledge and Skills

High School Diploma/GED

FDCPA knowledge is a plus

Excellent interpersonal skills and integrity

Professional phone etiquette

Positive attitude

Ability to solve problems

Work well in a team/competitive environment

Negotiating skills

Ability to sit or stand at your desk for at least 90% of you work day

No issues on Background with theft or violence of any kind

Must be flexible to work between the hours of 6:00am and 9:00pm

Stable work history

Required to type 35 WPM or more

Cannot request time off during first 90days

Available for overtime

Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Required Experience