The Collector is responsible for collecting all stages of delinquent credit union accounts, including recommendation of accounts for repo and foreclosure activity. The Collector will analyze the member"s financial situation and offer the best solutions to the member and to meet the credit union"s objectives. Must be able to perform at level to meet or exceed the department"s performance standards of call quality, cash collected per hour and DQ%. This position will handle large volume of inbound and outbound calls and requires ability to work on a predictive dialer system. In addition, the Collector would perform regular skip tracing of member accounts using internal and external information.
DUTIES & RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Follow credit union policies and procedures regarding the collection of past due accounts.
Secure phone payments on delinquent accounts.
Work a collection queue (or list provided).
Maintain coverage on account volume.
Determine the best course of action to collect monies to include: Contact member by phone, utilize skip trace techniques to locate members, review of account history and utilization of proper work flows and status.
Document accounts clearly and concisely.
Obtain contact information from third parties.
Work effectively as a team member, participating actively and constructively.
Display a professional manner in dealing with supervisors, co workers, members, and others inside and outside the credit union.
Consistent performance to meet or exceed the department's performance standards. KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
High school diploma or equivalent
Minimum 1 year collections experience
Strong business acumen
High level of customer service and interpersonal skills
Strong analytical and interpretation skills
Strong problem solving skills
Knowledge of FDCPA and bankruptcy filing
Effective oral and written communication skills
Proficient computer skills (Microsoft Office software)