Western Dental Services, Inc - Orange, CA

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Collectors make outbound calls and receive inbound calls, to and from customers, to collect on their delinquent accounts. Work on delinquent accounts with a sense of urgency, in an effort to collect and reduce past due inventory, and in an effort to prevent accounts from being assigned to an outside collection agency.

Key Responsibilities:
  • Previous experience working in a Collections environment
  • Previous Sales experience - a plus
  • Previous Telemarketing experience or related
  • Previous Call Center experience
  • Excellent phone etiquette
  • Ability to professionally handle outbound phone calls to request payment for past due accounts
  • Ability to overcome customer objections to effectively collect payments
  • Knowledge of FDCPA guidelines strongly preferred
  • Knowledge of HIPAA compliance strongly preferred

  • Bilingual English - Spanish Required
  • Excellent Customer Service Skills

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