Posting Job Title: Comm Certified Broadband Tech
Requisition #: 146390BR
Posting Location: Richardson, TX, US
Area of Interest: Engineering/Technical Operations
Position Type: Full Time
Posting Job Description
The purpose of this position is to install, upgrade, service and disconnect alloffered TWC services to commercial subscriber locations in accordance with TWC guidelines and to the customer's satisfaction.
Essential Job Functions:
Performs Installs, Service Calls, Disconnects, Move's, Adds and Changes of Business Class Services
Install/Service drop cable from pole (aerial) or pedestal (underground) and interior outlets to commercial subscriber locations and activates Video, HSD and BCP services following TWC installation procedures.
Install/Service with coaxial, data and twisted pair phone cables integrating video, data, telephone service into new and existing commercial wiring.
Installs & troubleshoots analog and digital channel converters, cable modems, wireless gateways, multi-media terminal adapters (telephone service) and properly connects to TVs, computers, surround sound systems, DVD players, VCRs, telephones etc. per TWC procedures.
Utilizes various test equipment to troubleshoot and repair problems.
Utilizes cellular and email communication to effectively communicate with supervisor, customers and OSC as well as utilize a wireless/paperless work force management device.
Performs products demonstrations and up-sells services at the time of installation.
Performs system audits to verify unauthorized service connections.
Maintains appropriate drop plant to conform to FCC mandate, CLI and system performance specifications.
Enters material requisitions and coordinates with warehouse for equipment requisition.
Attends weekly safety and training meetings.
Other duties as assigned by management.
Job Requirements:Education & Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.
Valid State driver's license and a good driving record.
Communication Skill level:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Specialized skills :
Applicants with a basic understanding of RF, Telephone, cabling, data and fiber are a plus. Must have a high school diploma or equivalent and a mechanical aptitude with working knowledge in using various tools and equipment. Must also have map reading skills, basic math and reasoning skills as well as the ability to communicate via email, and telephone. Basic knowledge and familiarity with consumer home electronics such as TVs, HDTVs, VCRs, DVDs and surround sound systems. Basic computer user skills such as internet/browser navigation and email usage. Must have solid customer service skills, and a professional work appearance. The ability to climb utility poles required.
Experience in CATV, telecommunications or electronics preferred. NCTI, SCTE or equivalent certifications preferred. Knowledge of installing and troubleshooting computer hardware, software, and peripherals preferred.
Other skills and abilities including those specific to locale: Technical Ability, Team player with the ability to also work independently, Problem-Solving skills, Customer-Service Oriented, Excellent Communication skills a must.
FCC Unit_TWC: 11551
Controlling Establishment ID: 00505 - Richardson N Greenville Ave
More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
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