Command Center Supervisor
North Texas Tollway Authority - Plano, TX

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The purpose of this position is to oversee daily traffic management, the safety and security of employees and resources, manage public safety dispatching, assist with projects, monitor activities and employees, assist with managing the command center incident activities, determine the nature of roadway problems, and ensure accurate and expeditious response to emergency situations. This is accomplished by interacting with staff, department and outside agencies, maintaining reports and statistics, monitor and evaluate performance, schedule staff training, and communicate ongoing issues. Other duties include preparing and presenting information, attending meetings, preparing reports, coordinating with other agencies, responding to inquiries, reviewing activities logs, developing procedures, and monitoring supply inventories.


Manages staff activities and programs by scheduling and assigning tasks and projects, setting priorities, monitoring quality and performance standards, coaching and training employees, implementing new systems, determining staffing levels, participating in the hiring process, resolving customer issues, and ensuring timely notification of traffic flow interruptions.

Supervises the incident management programs by ensuring timely notification of traffic flow disruption, supervising signage notification, observing camera monitors, monitoring traffic flow, providing response to incidents, and ensure emergency response to major incidents.

Monitors goals and objectives by reviewing progress, coaching staff, assigning work activities and projects, and developing and reviewing regular activity reports.

Recommends changes by analyzing statistical performance, suggesting changes, providing regular management reports, tracking accidents and response times, monitoring significant incidents, monitoring police activity, and developing regular reports to management.

Manages law enforcement systems by validating records, researching information and remaining current on changes, ensuring employees are using equipment and information appropriately, preparing for audits, conducting monitoring, completing state and national checks, and providing oversight for the security of the system.

Oversees and assists with training by coordinating and scheduling training, ensuring training is documented, adjusting schedules and training rates depending on performance, and documenting training efforts.


Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Over three years up to and including five years.

Work requires supervising and monitoring performance for a regular group of employees or department including providing input on hiring/disciplinary actions and work objectives/effectiveness, performance evaluations, and realigning work as needed. A first line supervisor typically performs these functions.

Decisions regarding implementation of policies may be made. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations.

Receives Direction: The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion.

Skilled: Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.

Prepares budget documents; and does research to justify language used in documents for a unit or division of a department. May recommend budget allocations.

Advanced - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study.

Intermediate - Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Valid driver's license, TCIC/NCIC and NLETS/TLETS certification

North Texas Tollway Authority - 13 months ago - save job
About this company
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The North Texas Tollway Authority (NTTA) operates a toll system consisting of about 90 miles of roadway. Facilities include the Dallas North...