Commercial Accounts Receivable Clerk
Farmers Insurance Group 1,673 reviews - Austin, TX

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Position Description

Processes premium transfer tickets, refunds and journals. Adjusts unapplied cash and credit balances. Provides status of accounts. Resolves complex adjustment problems. Issues and controls notices for manual transactions. Maintains and controls collection and waiver of premiums for the Delinquent Premium Account (14 account).

Position Requirements
• Pursues collection and answers questions on outstanding balances from policyholders and agents.
• Posts, adjusts, and follows-up on unapplied and unadjusted cash, and uncontrolled debits and credits and keys refunds into CDJ.
• Handles complex adjustment problems including tracing of lost payments.
• Orders follow-up action for collection, reconciles monthly, and prepares report on the 14 account.
• Evaluates the performance of collection agencies used, and makes recommendations to Team Manager.
• Controls and assists in controlling returned refund checks.
• Completes monthly account reports as assigned.
• Reviews and analyzes standard bill and Easypay accounts and makes necessary adjustments.
• Controls manual billing of earned premium, notifies insureds and agents, and sets up control of policy accounts.
• Performs other functions as assigned.
Preferred Skills and Abilities
• At least 1 year of Accounts experience preferred
• Type 50+ WPM and 10-key experience
• Intermediate experience with Word/Excel
• Basic math skills
• Ability to multi-task and handle high-volume work and phone calls
• Ability to meet deadlines in a timely manner
• Ability to demonstrate critical thinking, decision making, and problem solving skills
• Fast learner
• Dependable
• Excellent verbal, written and interpersonal communication skills
Physical Actions
Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying 10 lbs. Maximum, bending, talking, and hearing.)
Physical Environment
Required job duties are normally performed in a climate controlled office environment.
Education Requirements
High school diploma or equivalent.
Experience Requirements
• At least 1 year of Accounts experience preferred
• Commercial experience is a plus
Special Skills Requirements
• Knowledge of management information and business systems (Word and Excel).
• Demonstrated written and verbal communication skills.

About this company
1,673 reviews
Farmers Insurance is one of the country's largest insurers of vehicles, homes and small businesses and provides a wide range of other...