Commercial Collection Agent Bilingual Spokane WA
Pitney Bowes - Washington, DC

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Washington, US
Responsibilities include, but are not limited to:

· Evaluate and collect on delinquent customer accounts
· Correct all billing issues
· Contact internal and external customers
· Manage delinquency and providing exceptional customer service
· Problem solving & resolution
· Clear and professional communication both in writing and via telephone

Required Qualifications:
  • Demonstrated effective verbal and written communication skills
  • 1 year of collections experience required
  • Strong interpersonal skills
  • Demonstrated time management skills
  • Demonstrated organization skills in an account ownership or project role
  • Proficiency in using Siebel Call Center preferred
  • Demonstrated ability to resolve complex account issues
  • Demonstrated ability to take ownership of customer issues
  • Bilingual Spanish is a plus
  • Must have a good credit history; defined as-no more than 3 accounts currently in collections, no bankruptcies (other than medical), no unpaid judgments, tax liens and/or defaulted federal debt.

About this company
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Pitney Bowes, a global technology company, provides shipping & mailing solutions, data management software, and location...