Summary Provides prompt, accurate and courteous service to customers, producers and company personnel; Grows and develops talents and insurance knowledge to highest level possible; Provides, with a positive attitude, a high level of support in obtaining, maintaining, expanding and servicing commercial accounts
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Service Commercial Lines accounts as assigned and aid in collections
Collect premiums per established agency procedures
At the direction of producer, prepare company submissions for new business quotes and prepare proposals of insurance for new Commercial Lines clients, including visits to clients with producer when requested
Initiate, screen and prepare endorsement requests for Commercial Lines clients
Prepare and process cancellations when required
Prepare and process all requests for certificates of insurance as required within 24 hours of request
Review all applications, policies, endorsements and audits for accuracy
Setup and prepare new account files per agency procedures
Invoice all premium bearing transactions
Notify producer of any unpaid audits and request appropriate actions be made according to agency collections procedure
Prepare ID cards, evidence of property, certificates, binders, and/or obtain underwriter approval on manuscript endorsements
Deliver policies, and related documents to insureds as needed
Maintain suspense items in a timely manner
Keep current on rates, forms and coverage changes through circulars, bulletins, trade publications, seminars and schools offered
Maintain all client activity in the agency automation system.
Service commercial lines accounts in a manner to eliminate gaps in coverage, thus reducing our E&O exposures.
Meet with clients to discuss and handle their insurance needs.
Assist prospects/insureds until a producer is available.
Keep producers fully informed of all important activities on their accounts.
Obtain expiration dates for policies not written by us to follow-up on and quote.
Prepare account summaries as required
Prepare expired policies for filing in dead files
Participate in seminars and classes for skill and knowledge development.
Prioritize work load and/or request for assistance as required.
Assist other agency departments in securing and/or providing information necessary to issue appropriate policies in their department for which we have a mutual client.
Assist Claims Department in providing coverage information.
Assist other departments and producers in cross selling and account rounding.
Immediately report all malfunctions of system software to the systems manager.
Assume other job responsibilities as assigned by producer or department manager.
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
Project Management - Communicates changes and progress.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions.
Planning/Organizing - Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Quantity - Completes work in timely manner; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High school diploma or general education degree (GED) and three years related experience and/or training; or equivalent combination of education and experience.
Successful completion of Insurance Industry seminars and classes
Ability to communicate effectively orally and in writing using the English language; Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence; Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to deal with problems involving several concrete variables in standardized situations
Certificates, Licenses, Registrations
State Property/Casualty Insurance License
Other Skills and Abilities Ability to learn or knowledge of Microsoft Office products including Microsoft Word, Excel, PowerPoint and Access; Ability to learn or knowledge of Outlook email program.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; Use hands for fine motor activity such as using a computer mouse, feeling specific items, filing, typing, writing etc. and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Assignment of Duties
NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME.
Hancock Holding Company (Nasdaq: HBHC) is a multi-faceted financial services company with regional business headquarters and locations...