Commercial Lines Client Account Manager
NewAlliance Bank - United States

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Minimum Qualifications Ÿ College education or at least five years of equivalent insurance experience. Ÿ

Knowledge of insurance products and usages and commitment to complete educational requirements including Pictorial, IIA, CISR, or CPCU courses. Ÿ

Property Casualty licensed or commitment to complete within 3 months. Commitment to continuing education courses. Ÿ

Knowledge of insurance markets, rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists. Ÿ

Ability to add, subtract, multiply and divide whole numbers, and to accurately perform simple calculations involving decimals and fractions. Ÿ

Ability to utilize computer and understand functionality. Consistently increasing knowledge of available technology and amending work patterns to maximize efficiency. Ÿ

Knowledge and ability to perform technical tasks to expedite client service. Ÿ High degree of self-discipline and motivation. Ÿ

Possess skills of persuasion and negotiation. Ÿ

Satisfactory completion of agency testing requirements. Ÿ

Understanding of special coverages and service needs of assigned clients that require specialized knowledge for contract review, specification review, specialized coverages etc. (for example contractors-including but not limited to OCP’s, Railroad Protective Liability policies, NYS Department of Transportation requirements, Builders’ Risk and Installation coverages and project insurance specification review and analysis). Ÿ

Must maintain a valid drivers license, or have transportation available when needed to be able to leave for calls, meetings and/or visits.

Job Description:
Key Responsibilities · Assume overall responsibility of service relationship with client on an ongoing basis.

· Direct clients with making coverage changes in an automated environment; uses each contact with the client as an opportunity to review the whole account, round it and market.

· Work independently to inform and educates clients about policy coverage, changes, exclusion, and insurance coverage needs and advises Account Executive/Producer where necessary. Responds to clients needs by producing appropriate paperwork.

· Plays key role in retention of accounts. Responsible for clients renewal program and managing the process.

· Proactively handles pre-renewal data gathering and discussions with clients. Reviews current program, operations, and exposures with client. Makes recommendations regarding coverages, markets, pricing, financing, etc. Meets with Account Executive/Producer to discuss account as needed.

· Negotiates with carriers on renewals, understanding the underwriting process.

· Secure appropriate coverages for clients, being cognizant of underwriting guidelines and agency binding authority.

· Assists in design of, or independently designs, insurance plans for clients. Meet and present such designs and recommendations to other service team members and/or clients

· Visit clients independently, or in conjunction with other members of the clients service team, as needed to maintain knowledge of the client's operations, and establish a working relationship.

· Prepare Excess & Surplus Filings as needed.

· Works independently recognizing and utilizing available resources.

· Actively solicits increases in coverage and rounds out accounts through sales to clients.

· Refers current and prospective clients to appropriate divisions.

· Act as a technical resource for client, Account Executive/Producer and other team members.

· Must adhere to pertinent laws, regulations, First Niagara’s Compliance Policy and external compliance requirements.



NewAlliance Bank - 2 years ago - save job
About this company
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A lot of water and a few barrels have gone over Niagara Falls since First Niagara Bank was founded. Tracing its roots to 1870, the flagship...