This individual is responsible for coordinating the Communication Services and manages all aspects of internal communication systems. They will staff and train a customer service team in providing interpretation services, nurse call services, and switchboard services. The Communication Coordinator will develop standards and monitor performance of staff, setting goals for continued improvement. The Communications Coordinator works under the supervision of and reports to the Director of the Information Technology.
Staff and train hospital switchboard and nurse call system teams.
Investigates new communication equipment, technologies and technical requirements for hardware/software to meet the business needs of the hospital.
Manages technology resources including main system and nurse call system.
Identifies communication technology opportunities for process improvement/automation and interprets opportunities into practical solutions.
Develops detailed estimates, work plans, resource requirements and dependencies in relation to proposed projects. Develops appropriate return on investment analysis and recommendations and associated cost/benefits presentation. Evaluates technology proposals and agreements and provides recommendations to management.
Develops customer service standards and tracks standards against actual performance, identifying opportunities for continued service improvement.
Provides effective human resource management to ensure the provision of quality services to all customer groups.
Ensures payments for Telecommunication and Information Technology Services.
Develops customer service standards and tracks costs associated with Interpretation Services.
Responsible for 24-hour Switchboard and Nurse Call coverage.
Maintains a working knowledge of the Switchboard and Nurse Call functions to effectively support those roles and be a medical center representative.
Develops and maintains a highly motivated, technically skilled and customer-orientated service team to support existing and emerging data/communication technologies.
Develops and ensures enforcement of all policies and procedures for communication systems related to operations, hardware, network, technology, security, and compliance with government-mandated provisions (i.e. HIPAA).
Provides ongoing education to hospital associates in appropriate use of communication
Marginal Job Functions:
Analyze and track vendor invoices.
Develop and maintain documentation on all telecommunication systems.
Completes delegated projects.
Assists in maintaining communications with other coordinators, directors and other departments.
Assists in establishing and maintaining procedures for downtime recoveries.
Completion of both application and
the Professional Gallup Interview
are required to be considered an applicant for this position.
The interview can be found on web site
or located under step # 2 on the employment page of our website (
) under “Applying at Saint Elizabeth”.
Bachelor’s degree or equivalent experience or applicable experience
Supervisory experience preferred.
Ability to handle multiple assignments concurrently and balance priorities.
Strong supervisory and relationship building skills.
Writes and speaks clearly and concisely with the ability to convey ideas succinctly.
Ability to troubleshoot system malfunctions.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Adheres to and exhibits our core values:
Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
Catholic Health Initiatives and its organizations are Equal Opportunity Employers // CB//
Administrative and Clerical
NE-Lincoln-Saint Elizabeth Reg Med Ctr
Scheduled Hours per 2-week Pay Period
For Catholic Health Initiatives (CHI), returning sick people to good health is more than a business -- it's a mission. Formed in 1996...