Communications Dispatcher II
County of Santa Clara - Santa Clara, CA

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Under general supervision, to dispatch public safety personnel and equipment for law and either medical or fire services.

This is a Peace Officer Standards and Training (POST) position. Candidates must successfully pass a complete background investigation including fingerprints and medical examination. Applicants with a felony conviction and/or a conviction outside of California that would be considered a felony in this state will be disqualified.

Shift requirements may be Days, PM or Nights.

This recruitment requires the submission of an online application. No paper applications will be accepted. Applicants must apply online at Computers are available at the County Government Center, 70 West Hedding Street, 8th Floor, East Wing, San Jose, CA 95110, normal business hours, for applicants to apply online.

All applicants are required to complete the supplemental questionnaire. Applications received without the completion of the supplemental questionnaire will be rejected.

Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.

Typical Tasks:
Receives incoming emergency and non-emergency calls and transmits radio traffic in response to complaints and inquiries from other agencies and the public;

Provides Emergency Medical Dispatching, which includes pre-arrival medical instructions;

Evaluates information to determine jurisdiction, personnel and equipment to be dispatched;

Relays information from or to other public safety authorities as required to coordinate the dispatching of services between two or more agencies;

Monitors several public safety frequencies;

Operates a variety of equipment including radio transmitters and receivers, radio consoles, telephone and other communication equipment;

Provides various database searches to obtain information in response to requests from law enforcement personnel;

Records the nature and source of all incoming and outgoing radio messages as required;

Performs miscellaneous clerical work;

Reports the need for radio and other equipment repair;

Maintains knowledge of the cities, highways, main streets, major buildings and geography of Santa Clara County;

May be assigned as a Disaster Service Worker, as required;

And performs other duties as required.

Employment Standards:
Communications dispatching experience that demonstrates the application of the knowledge and abilities listed below.

Experience Note:
The knowledge and abilities required to perform this function are normally acquired through at least one (1) year work experience equivalent to Communications Dispatcher I with Santa Clara County.

Possession of current POST Basic Certificate for Public Safety Communication Dispatching.

Possession of Emergency Medical Dispatching (EMD) certification.


One (1) year work experience for a government entity taking and dispatching calls for law and either medical or fire services.

Possession of current POST Basic Certificate for Public Safety Communication Dispatching.

Obtain Emergency Medical Dispatching (EMD) certification during the probationary period.

Knowledge of:
Techniques, procedures and methods used in the operation of a public safety communications center;

Two-way radio, telephone, and other related equipment commonly used in public safety dispatching;

Cities, highways, main streets and major building and geography of Santa Clara County;

Rules and regulations of the Federal Communications Commission pertaining to radio telephone operations.

Ability to:
Accurately dispatch public safety personnel and equipment in a quick and efficient manner;

React quickly, efficiently and calmly to any emergency situation and to adopt an effective course of action;

Speak clearly and concisely in English;

Prepare records;

Follow oral and written instructions;

Retain, recall, and evaluate facts and/or details solely from memory;

Deal tactfully with the general public, law enforcement and other officials;

Use a keyboard and other peripheral computer equipment with moderate speed and a high level of accuracy;

Work on weekends, holidays and at odd or irregular hours.

Veterans Preference Information

This recruitment has been identified as non-entry level by the Human Resources Director. Any veteran who has submitted a copy of their DD214 form, and received an honorable discharge within the last five years, will be given a preferential credit of five percent (ten percent for those identified as disabled veteran’s), after attaining a passing examination score for a numerically scored examination.

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