Communications Manager
Apple - Austin, TX

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Manages a team that defines communication strategies in support of contact center objectives. Effectively manages the flow of information and content to customers and internal audiences, including prioritizing requests and managing the resources to meet needs. In collaboration with other regional communications managers, develops templates and design standards, including an official Style Guide. Partners with the Knowledge Management team to establish communication KPIs, measure team effectiveness, and drive continuous improvement activities.

Applies analytics to assess the effectiveness of the team’s work and establish future direction. Supports leadership engagement, including business reviews, offsite planning, and communications meetings. The Apple Online Store Sales and Service Team is seeking an experienced, business-minded Communications Manager to lead the Americas team in developing and delivering creative, high-value content and solutions for Apple customers and internal audiences. This candidate will be responsible for ensuring contact center communication assets support operational activities, revenue goals, and an exceptional end-to-end customer experience.

The candidate will collaborate with a cross-functional mix of sales and service leaders to create powerful deliverables using a variety of channels, including web-portals, video and email. The job demands working under aggressive time commitments and skill in communicating official positioning on company and organizational messages. The ideal candidate will be able to learn the organization, understand the opportunities and regularly show tangible results.

Apple - 16 months ago - save job - block
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Apple Inc.designs, manufactures, and markets personal computers, portable digital music players, and mobile communication devices and sells...