Communications Manager
Fidelity Investments - Smithfield, RI

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The Communications Manager is responsible for developing custom educational materials/campaigns and managing the production workflow of Workplace Investing (WI) communication materials for large size implementations, corporation actions and Strategic clients. This manager will develop insight and understanding of the client’s communication strategy as well as provide communications and production consultative support and recommendations to the Communications Consultant, Client Service Team and/or client. Due to the integrated, multi-practice and complex nature of these Plans, the Communications Manager will research and analyze plan-specific materials to create unique educational materials to satisfy the client’s specific communications needs. The Communications Manager will be responsible for oversight of daily print production, inventory management, and issue resolution. They will remain current with the latest technology and are influential in supporting client communication budgets in collaboration with the Communications Consultant and manage either a fully integrated client portfolio and/or 1-2 mega clients. The manager will also have ownership of procedural development and maintenance of policies and controls as applicable across the Strategic market segment. The Communications Manager will coordinate with various business partners and collaborate with management to identify & implement process improvement opportunities.

Review and analyze plan-specific materials to determine creative solutions in meeting client’s unique communications needs. Routinely develop custom integrated marketing campaigns (i.e. DB) to address client-specific goals. Work as a member of a team of experts to effectively deliver complex communication projects.

Support day to day production management of client communications including project planning, scheduling, execution, issue resolution, and reporting and reconciliation. Consult and provide production recommendations based on project specifications, design features, cost considerations and equipment capabilities. Solicit quotes, estimates and select appropriate vendor for job based on project specifications and timelines. Facilitate and provide inventory management oversight for assigned client portfolio.

Independently manage creation of standard or custom educational materials to support several client projects. Manage the technical, peer review, proofreading, legal, design and client edit/review cycles, including all necessary follow-ups. Identify risks proactively and develop alternatives to ensure timely resolution


Education and Experience

Degree in Journalism, Communications, English, Marketing or related field strongly desired

Print production experience strongly desired

Five to seven years of project management experience preferred

Minimum of three years Defined Contribution and writing experience preferred

Have completed 6 and 63 a plus; if you do not have the licenses you will be required to obtain them within 90 days of hire

Fidelity experience preferred

Skills and Knowledge

Analytical thinking; customer service orientation; decisiveness

Excellent organizational and project management skills

Excellent and effective oral/written communication skills

Ability to manage multiple projects; thrive in a fast pace deadline driven environment and work well collaboratively as well as independently

Demonstrated strong leadership, motivation, negotiation and influence skills

Creative thinking and strong problem resolution skills

Excellent decision-making ability and risk management skills

Technical aptitude and ability to work with multiple systems and tools

Excellent attention to detail, editing and proofreading skills

Strong relationship building and interpersonal skills



DB/DC Operations

Primary Location



Other Locations






Job Level


Individual Contributor

Education Level


Bachelor's Degree (±16 years)

Job Type





Day Job

Overtime Status






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Fidelity Investments has a rich and proud history of making financial expertise accessible and effective in helping people live the lives...