Communications Manager
Health Dialog - Boston, MA

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Job Summary:
Working as part of a team, the incumbent will execute on Health Dialog’s external communications strategy by developing high quality written communications for an array of communications initiatives.

The incumbent will also be individually responsible for all internal communications which are seen as a critical employee engagement tool within the context of the broader business strategy.

Key External Communications Deliverables:
Crafting assigned client and prospect facing memos, key messages, newsletters, FAQ’s, and other communications products that are of the highest quality and consistent with corporate strategy

Contributing to the development and execution of Health Dialog’s overall external communication strategy.

Responsible for identifying key PR and external messaging opportunities, calendars, and taking lead on Health Dialog’s public relations efforts by collaborating as appropriate with Health Dialog’s PR agency

Continually seeking Health Dialog’s placement and visibility through social media channels

Participating in collateral development, slide development, and other marketing efforts as needed

Key Internal Communications Deliverables:
Develop and execute an internal communication strategy for HD

Ensure regular and consistent communication from the CEO

Ensure all communications are actively managed, including senior management cascade.\

Provide high quality intranet service that meets the needs of the organization

Oversee the design, delivery and review of all internal communications

Plan, organize and manage HD communication events, including management conferences, town hall events etc.

Confirm that any communications from the parent company, Bupa, does not conflict or undermine with local messages or timing

Identifies/contributes to development of other employee engagement tools, such as:
Community Connections
HD OneLife
The CSR agenda

Key Relationships – External:
HD’s customers
Suppliers - PR / Event Management Organizations
Communications Specialists - as required
Media Advisors/ outlets
Public Relations Consultants / Providers
Bupa Group Internal communications staff

Key Relationships – Internal:
Health Dialog HR Team
Health Dialog people
Health Dialog marketing / PR

Qualifications, Training and Experience:
Bachelor’s Degree required. Master’s degree preferred.

5+ years experience in marketing communications including direct line responsibility for multimedia communications.

Superior writing ability, interpersonal and presentation skills

Strong track record working within a matrix organization and creating work product in a highly collaborative environment.

Strong business acumen, and judgment

Ability to multi-task

Knowledge of the health insurance industry preferred

Ability to work across teams and departments, making judgments about when to involve different players including legal, finance, product, sales, client managers, etc.

Ability to think independently , generating ideas and processes, making sure SVP is in agreement as necessary

Ability to work independently to handle major departmental undertakings, checking in with the SVP, Marketing and VP Human Resources, as appropriate.

Required Skills

Required Experience

About this company
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Health Dialog Services wants to open the lines of communication between consumers and providers in the US and the UK. The company provides...