Communications Operator (or Trainee)
City of Lake Oswego, OR - Lake Oswego, OR

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Are you great at multi-tasking? Are you able to make good, sound decisions under pressure? Want a career opportunity in a great work environment in a wonderful community? Come join our 9-1-1 communications team! The position is represented by the Lake Oswego Police Officers’ Association and includes excellent benefits.

The Position: The City of Lake Oswego is seeking qualified candidates for the position of Communications Operator to fill an immediate vacancy and to establish a list for future openings. Located in City Hall, the 911 Center provides 24-hour answering and relay for police, fire and medical calls. In addition to Lake Oswego, our Communications Operators dispatch calls for the communities of West Linn, Milwaukie, Riverdale, Dunthorpe, Alto Park, and Lake Grove. Service is provided to an estimated 90,000 citizens.

Key Responsibilities:

  • Receiving and responding to incoming telephone and radio communications, both 911 and routine citizen inquiries regarding public safety services;
  • Determining the nature of the call and deploying the appropriate personnel and equipment;
  • Operating several computers with multiple monitors, radio control equipment, telephone, digital recording equipment, and alarm equipment; and
  • Monitoring the radio for activities within other City departments and surrounding agencies.

  • Education and Experience Requirements:

    Preference will be given to experienced and/or certified Communications Operators, and applicants experienced with handling more than one phone line and heavy customer contacts. In addition, qualified applicants must be able to type at least 50 wpm; have a high school diploma or GED equivalent; pass a thorough background investigation and have no felony convictions; pass a medical and hearing test (to include a pre-placement drug test) and psychological evaluation; and cope with stressful situations firmly and tactfully.

    Ideal candidates will possess the following qualities and skills:
    • Good judgment and decision making skills;
    • Excellent communication, listening and memorization skills;
    • Ability to evaluate situations quickly, prioritize needs and respond appropriately;
    • Ability to be calm in a crisis while employing excellent problem solving skills;
    • Excellent reading and comprehension skills and the ability to do so quickly;
    • Patience, honesty, compassion, integrity, and confidence along with a good sense of humor and social skills;
    • Ability to hear and accept constructive feedback in order to do the job better; and
    • A proven record of taking pride in doing a good job and being a good team player.

    Special Requirements: Finalists must be available and willing to work weekends, holidays and various shift schedules. Day, swing and night shifts are determined by seniority.

    For a complete list of the essential duties, knowledge, skills and abilities required, and physical and mental demands please review the complete job description at .

    Supplemental Information:

    Selection Criteria: Applications will be screened on the basis of prior related work experience, training and education. Ideal candidates will have obtained certification as a telecommunication and/or medical dispatcher through the Department of Public Safety Standards and Training. Qualified candidates will be contacted for interview and may be required to take an Emergency Communications Personnel test to be considered for employment.