Communications Operator
Resorts World Casino New York - Jamaica, NY

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Resorts World New York

Communications Operator

Job Description
Responsible for receiving calls, providing casino and/or food and beverage information, in addition to property information. Must process phone calls promptly and courteously. Presents oneself in a neat and clean appearance at all times. Responds to all e-mail and text requests promptly and in appropriately. Mails out information as requested. Demonstrates and provides outstanding customer and employee relations at all times. Performs other duties as assigned.

Essential Duties
Responsible for answering phones, making reservations and providing property or similar information in a courteous manner, directing individuals to the correct department/individual and answering any property information questions. Responds by telephone, e-mail, written correspondence and texting to guest inquiries.