Communications Process Coordinator Job
Time Warner Cable - Austin, TX

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Posting Job Title Communications Process Coordinator Requisition # 143225BR Posting Location Austin, TX, US Area of Interest Customer Service/Member Services
Position Type Full Time Posting Job Description The Time Warner Cable currently seeks a Communication Process Coordinator for our Process Improvement department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary:
Support customer satisfaction through effective internal communication. Promote a "two-way communication" process between Care and all functional groups to support business functions/initiatives and improve the delivery of service to our customers.

Essential Job Functions:
  • Identify internal breakdowns, requirements, communication gaps
  • Identify communication breakdown related to process change
  • Maintain regional Care Communications mailbox on a daily basis
  • Analyze customer feedback data and implement solutions to improve delivery of quality service
  • Serve as a communication strategy partner and resource for Care
  • Actively participate in any communication strategies being developed by Time Warner
  • Identify the needs for additional regional communications to support Care at any given time
  • Develop reference materials and/or job aids for Care when additional resources are necessary
  • Work collaboratively with regional and cross functional divisions to assist with the development of materials necessary to provide efficient and effective communication
  • Effectively communicates with all levels of the company
  • Support change management within the site he/she is assigned
  • Ensure that the agents across all sites have the most current information
  • Identify requirements for on-line reference tool and external websites
  • Works with other Process Improvement Specialists to identify which opportunities to pursue
  • Prepare internal and external reports when necessary
  • Aid Process Improvement Manager with other projects as needed
  • Perform other related duties and tasks as assigned or as become evident
  • Minimal travel required
  • Must be flexible with hours as necessary to perform responsibilities and tasks as assigned or as become evident
Job Requirements:
  • Minimum of 2 years experience in communications or related field, with a preference for experience in a fast paced, strong customer service focus environment.
  • Bachelor's degree in communications, Public Relations, English or other applicable discipline or equivalent combination of education and experience is preferred.
  • Must possess a strong working knowledge of personal computer and MAC for word-processing purposes, including Word, Excel, Powerpoint, Desktop publishing and Internet, Vizio, HTML.
  • Experience with MAC used for publishing. Experience with HTML, Dreamweaver, In Design, Contribute and Photoshop preferred.
  • Must possess strong verbal and written communication skills including the ability to interact with and establish rapport with all levels of management, staff, and the public.
  • Must demonstrate strong grammar skills and the ability to create and edit various documents including press releases and company newsletters.
  • Time management and organizational skills a must be attentative to detail, must be analytical in thought and able to problem solve. Fluent in Word, Excel and PowerPoint.
Education & Experience:
  • English or Communications major a plus Cable industry or high profile tele-communications experience a plus.
  • Excellent writing and verbal skills for regional publication & conferencing.
  • Copywriting experience a plus; samples for review a plus.
FCC Unit_TWC HQ449 Controlling Establishment ID 00250 - Austin 11921 MoPac

Time Warner Cable - 2 years ago - save job
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...