Posting Job Title Communications Process Coordinator Requisition # 143303BR Posting Location San Antonio, TX, US Area of Interest Customer Service/Member Services
Position Type Full Time Posting Job Description The Time Warner Cable currently seeks a Communication Process Coordinator for our Process Improvement department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
Support customer satisfaction through effective internal communication. Promote a "two-way communication" process between Care and all functional groups to support business functions/initiatives and improve the delivery of service to our customers.
Essential Job Functions:
Identify internal breakdowns, requirements, communication gaps
Identify communication breakdown related to process change
Maintain regional Care Communications mailbox on a daily basis
Analyze customer feedback data and implement solutions to improve delivery of quality service
Serve as a communication strategy partner and resource for Care
Actively participate in any communication strategies being developed by Time Warner
Identify the needs for additional regional communications to support Care at any given time
Develop reference materials and/or job aids for Care when additional resources are necessary
Work collaboratively with regional and cross functional divisions to assist with the development of materials necessary to provide efficient and effective communication
Effectively communicates with all levels of the company
Support change management within the site he/she is assigned
Ensure that the agents across all sites have the most current information
Identify requirements for on-line reference tool and external websites
Works with other Process Improvement Specialists to identify which opportunities to pursue
Prepare internal and external reports when necessary
Aid Process Improvement Manager with other projects as needed
Perform other related duties and tasks as assigned or as become evident
Minimal travel required
Must be flexible with hours as necessary to perform responsibilities and tasks as assigned or as become evident
Job Requirements:
Minimum of 2 years experience in communications or related field, with a preference for experience in a fast paced, strong customer service focus environment.
Bachelor's degree in communications, Public Relations, English or other applicable discipline or equivalent combination of education and experience is preferred.
Must possess a strong working knowledge of personal computer and MAC for word-processing purposes, including Word, Excel, Powerpoint, Desktop publishing and Internet, Vizio, HTML.
Experience with MAC used for publishing. Experience with HTML, Dreamweaver, In Design, Contribute and Photoshop preferred.
Must possess strong verbal and written communication skills including the ability to interact with and establish rapport with all levels of management, staff, and the public.
Must demonstrate strong grammar skills and the ability to create and edit various documents including press releases and company newsletters.
Time management and organizational skills a must be attentative to detail, must be analytical in thought and able to problem solve. Fluent in Word, Excel and PowerPoint.
Education & Experience:
English or Communications major a plus Cable industry or high profile tele-communications experience a plus.
Excellent writing and verbal skills for regional publication & conferencing.
Copywriting experience a plus; samples for review a plus. FCC Unit_TWC 5675 Controlling Establishment ID 00131 - San Antonio Blue Crest
Time Warner Cable - 30+ days ago
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