Performs a wide variety of professional-level duties to manage, design, modify, upgrade, and operate the Communication Section’s information management systems and equipment, including an enhanced 9-1-1 telephone system, an integrated radio console system, a Computer-Aided-Dispatch System (CAD), and other telecommunications console and network equipment; and performs a variety of administrative and technical duties in support of the division. Receives general direction from the Communications Manager and may exercise direct supervision over technical, paraprofessional and clerical staff.
Application Deadline: Friday, November 15, 2013 5pm
Online applications only
Must pass a police background check
Examples of Duties Performed - Duties may include but are not limited to the following:
Plans, organizes, and participates in the design, implementation, modification, and maintenance of the emergency communications network systems, equipment, and databases.
Analyzes and critiques system functions, performance and processes to improve efficiency and ensure data integrity; evaluates current and future requirements and needs of department and division users; defines and establishes standard methods, practices and procedures; develops recommendations to improve operations of communication systems and equipment.
Designs and produces a variety of reports, summaries and presentation materials; researches and monitors developments in communication systems and related equipment and supplies; assists in the short- and long-term planning of communications systems and equipment.
Manages workload of maintenance contractor services for communication systems and equipment; works with vendors and manufacturers to diagnose and acts as technical expert for division, isolate and correct communication systems problems; recommends contract content and wording; acts as liaison between city and outside agencies and other city departments regarding communications systems technical issues.
Plans, assigns and supervises the work of staff involved in maintaining and coordinating the Communications Center’s information management system and equipment; responsible for users training in scheduling program; coordinates specialized computer training for division.
Participates in the Communication Center's budget preparation and administration; prepares equipment and services forecasts for budget recommendations; writes justifications for communication systems equipment, material and supplies.
Responsible for selection, supervision and evaluation of assigned staff; assigns work and ensures appropriate training is provided; investigates complaints; recommends grievance responses; exercises full supervision over employees.
Ensures departmental implementation of and adherence to the City's Affirmative Action and Diversity Work Plans. Coordinates the implementation of effective processes and models to produce division wide diversity initiatives. Facilitates staff development on such issues as diversity and creating a respectful working environment.
Attends and serves on a variety of City, County and State committees and task teams.
May act as Communications Manager as assigned.
Performs related duties as assigned.
Applicable Federal, State and local laws and ordinances pertaining to the development, construction, installation, and operation of all types of voice and data communications systems.
Principles, theories, methods, and practices of computer hardware design as related to design, operation, installation, and maintenance of voice and data communication systems and equipment (consolidated police, fire and emergency medical services communication network).
Operational and performance requirements, materials, tools, and equipment used with voice and data communication systems.
Procedures, processes, and practices of communications scheduling and knowledge of police and fire staffing.
Procedures and terminology used by police, fire and emergency medical services including public safety classifications, codes and computer commands.
Principles of supervision, training and performance evaluation.
Database reporting tools and statistical information.
English usage, spelling, grammar and punctuation.
Principles of budget preparation and monitoring.
Understand, evaluate and communicate the needs of users into communication systems requirements.
Identify and direct the actions required to provide the needed and required services.
Analyze complex operational and technical problems, evaluate alternatives and develop solutions; prepare reports, records, summaries, and presentation materials.
Operate all types of voice, data and computerized equipment.
Establish and maintain recordkeeping systems.
Plan, supervise, train and evaluate assigned staff.
Communicate with a variety of cross-cultural audiences clearly, concisely and effectively, orally, including public speaking, and in writing.
Establish and maintain highly effective working relationships with diverse individuals and groups.
Develop and maintain relationships with other agencies and provide leadership in bringing intergovernmental and community partners together to enhance service.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Four years of increasingly responsible experience in coordinating communication systems with emphasis on development, testing, implementation and maintenance of voice and data communications systems. Experience in public safety communication systems is preferred. Supervisory or lead work experience is preferred.
Equivalent to an Associate’s Degree from an accredited college or university with course work in management of information systems, radio technology, or related field.
License or Certificate:
Possession of, or ability to obtain, and maintain a valid Oregon State driver’s license.
Possession of, or ability to obtain, within 12 months of appointment the following certifications:
LEDS (Law Enforcement Data System)
DPSST Basic Telecommunicator
Must complete and pass a police background check.
Work in this class is done generally in an office environment. Required to sit, keyboard, listen or speak for extended periods. May be required to crawl under desks and work stations and lift computer equipment, frequently up to 30 pounds and occasionally up to 60 pounds. Work includes operating a variety of office equipment. Occasional work outside of normal working hours. Occasional weekend, or holiday work. Occasional operation of a motor vehicle on public roads.
In addition to the salary listed above, upon eligibility, the City will contribute the employee contribution of 6% and the employer contribution to a retirement program administered by the Oregon Public Employees' Retirement System (PERS).
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Applicants selected to continue in the process will be notified within two-three weeks after the posting deadline.
The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.
The City of Eugene is committed to a work environment which values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent service to all members of our community. As part of our commitment to diversity, the City continues to be an affirmative action/equal opportunity employer. Women, people with disabilities, and persons of color are strongly encouraged to apply.