City of Farmers Branch is now accepting applications for
Communications Technician (911 - Dispatchers).
Essential Job Functions:
Provides radio and telephone support by answering multi-line non-emergency and emergency phone lines; obtains critical life safety information in order to request police, fire or medical services; answers incoming lines for all police divisions and the TDD line; answers City phone lines after hours and pages/dispatches on-call personnel; transfers calls to other agencies; monitors public safety radio frequencies; answers calls from phone lines specifically designated for alarm companies; and maintains contact and current welfare status of all dispatched units.
Provides support to police and fire departments by distributing Terrorism Alerts; tests speakers and tornado sirens; releases inclement weather updates; and notifies personnel of street closures and equipment/computer issues. Notifies TxDOT for sanding of ice on roadways and signboards; communicates with railroad companies, notifies wrecker service for towing, and makes requests for mutual aid. Runs daily reports for patrol at shift change.
Enters, accesses and maintains sensitive data in local, state and national databases; enters calls for service into the Computer Aided Dispatch System (CAD); provides vehicle owner information, warrant information, driver’s license data, sex offender registry information and criminal history information to officers in the field; records inmate intake and releases information in the CAD system; researches the Internet or miscellaneous other electronic sources for information on suspects or offenders, directions to addresses or vehicle owners; runs reports for criminal statistics; utilizes the RMS to compile press releases; and completes cards for the House Watch/Vacation Watch program, Increase Patrols, Close Patrols and Property Identification Programs.
Education and Experience:
Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency.
No experience is required.
Knowledge, Skills and Abilities:
Valid driver's license with good driving record and ability to maintain while employed. Within one year of employment, must obtain Basic Telecommunicator Course, EMD (Emergency Medical Dispatch), TTY Module Certification, FEMA IS Module 700 and 100 certification.