Communications and Training Specialist
Chegg - Portland, OR

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The Opportunity
Chegg is looking for an intuitive and passionate person to join our lean and strong Student Advocacy Team (SAT). When our students get stuck, Chegg’s SAT gets them unstuck. We are looking for a dynamic, creative and skilled communication ninja - someone who relates to the student experience and knows how to address problems and concerns with a simple, differentiated and impactful attitude & approach. This position plays a key role in our engagement with students and requires creativity, problem solving and a dynamic communications arsenal to be successful. It is located in Chegg's Portland office (and will have up to 25% travel) and reports to the Director of Student Advocacy.

Key Responsibilities:
Provide precise messaging and training to help ensure an amazing student-customer experience when engaging and interacting with Chegg's SAT

Develop and manage customer support content across multiple communication channels

Translate problems impacting students into actionable and creative solutions

Manage in-house knowledge databases to ensure content is current and consistent

Develop and deliver new training programs and improve upon existing initiatives

Use data to identify needs, monitor success and improve results

Travel (up to 25%) to vendors and other Chegg offices

Creative and customer-centric communication skills

Thoughtful and proven problem solving skills

Experience and proficiency developing creative training curriculum and delivering training via in-class and virtual classroom settings

Ability to partner closely in cross-functional environment, such as Operations, Product, Engineering, Program Management, Marketing, and other members of SAT

Ability to use quantitative and qualitative data to analyze, design, develop, implement, evaluate, and improve training programs

Go getter/Self starter

Skilled in Adobe Captivate

Basic experience with HTML, image editing and Learning Management System software is a big plus

Familiar with current and emerging technologies, including mobile

Understanding of design principles and technical expertise

BA/BS required

Chegg - 9 months ago - save job - block
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