As an associate of the company, you must share a passion for the Core Values. Associates must have a world-classcommitment to customer servicewhile recognizing our customers are both internal and external. Taking personal responsibility and accountability for your own actions yet being able to exemplify teamwork is paramount to exhibiting the core values. Associates are expected to perform their roles in a manner that focuses on the company’s strength and stability. Honoring others, respecting their differences, and acting withhonor and integrityis a prerequisite for all associates. These values do not change over time, and remain constant in every situation with every associate. Our core values are the heart of what we do and are made evident throughout the communities where we live and work.
JOB FUNCTION / SUMMARY:
The Community Affairs Representative represents the Bank in community/economic development activities and initiatives, and ensures the bank’s visibility in all aspects of the community. The Community Affairs Representative will assist in identifying the need for financial products and services, including credit products, for the low and moderate income population in all communities in which we operate. The incumbent is responsible for facilitating the Bank’s participation in various seminars and trainings covered under the CRA Service Test, as well as evaluating proposals, programs, and initiatives that offer community development lending and investment opportunities. Incumbent works closely with the Director of Community Affairs in the coordination of the bank’s CRA examination. Provides compliance support for CRA Committees
ESSENTIAL DUTIES & RESPONSIBILITIES:
Facilitates partnerships that promote effective community development lending, service, and investment opportunities. Uses information obtained through these contacts to aid in assessing the credit needs of the community.
Submit applications on behalf of non-profit partners to the Federal Home Loan Bank of Dallas (FHLB). Handles all FHLB funding request for SNAP, HELP, and approved AHP projects. Obtain recorded deed restrictions and HUD-1’s and other FHLB required closing documents.
Associate gathers and maintains production numbers on flexible and innovative loan and deposit products, such as special mortgage programs, bond programs, government loan programs, small business (7a) loan programs etc.
Associate prepares and maintains spread sheets and supporting documentation of CRA qualified services and CRA qualified contributions for all assessment areas for analysis and upcoming exams.
Keeps abreast of any community development best practices in the marketplace.
Represents the bank by serving on governmental task forces, committees, and boards of various community groups and non-profits. Assists these entities with developing strategies that will facilitate home-ownership opportunities for low and moderate income families.
Monitors special programs, such as the Individual Development Accounts, and Bank On program and maintain reports.
Participate in and coordinate the Bank’s outreach effort to provide financial education seminars and trainings such as, bank at school programs, “Teach Children to Save”, FDIC Money Smart, “Get Smart about Credit”, etc. throughout the community.
Associate should be able to answer CRA questions as it related to the qualifying of services and contributions.
All other duties/special projects as assigned.
Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
Incumbent is responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to any applicable subordinates.
MINIMUM REQUIRED EDUCATION & EXPERIENCE:
Bachelor’s Degree in Marketing, or Business Administration preferred.
5 years of extensive work in the community development field.
Prior work related experience
Demonstrated skill in working with a variety of partners
Affordable Housing or Mortgage Lending training.
MINIMUM REQUIRED KNOWLEDGE:
Working Knowledge of the Community Reinvestment ACT and the Home Mortgage Disclosure Act.
Ability to understand and interpret CRA and Fair Lending statistical data analysis
Comprehensive understanding of economic and community development.
The company has identified a set of core competencies that are vital to our business achieving a competitive advantage and delivering a unique value to our customers. These competencies are the capabilities each and every associate must exhibit through commitment and demonstration to fulfill this competitive advantage.
Each associate must be committed to:
Business Ethics: carrying out the business as per self-acknowledged moral standards
Organizational Support: supporting the company’s goals and objectives
Quality & Quantity: accuracy and completeness while striving for increased production
Safety & Security: adheres to the banks policies and procedures and reports abuse
Each associate must demonstrate:
Adaptability: embracing change as the work place changes; managing competing demands and unexpected events; enthusiastically accepting challenges.
Dependability: takes a conscientious and reliable approach toward work
Initiative: proactively initiates positive change, ready to take independent action, make decisions and prepares in advance
Professionalism: approaches work and fellow associates with a behavior, attitude and image that portrays respect, trust, courtesy, empathy and integrity.
Diversity: treat all people with respect and honor along with sensitivity to cultural differences.
POSITION SPECIFIC COMPETENCIES
Cognitive Competencies: Excellent Verbal Comprehension, Analytical, Organizational & Planning, Technical Skills
Motivation Competencies: Commitment to Excellence,
Communication Skills: Listening, Oral & Written,
Interpersonal Skills: Customer Focus
Must be able to establish and maintain a high level of credibility with all levels of internal and external staff
Proficient operation of Microsoft Office products such as Word, Excel, PowerPoint, Outlook, and CRA Wiz
Ability to multi-task effectively
ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS:
Ability to work under stress and meet deadlines
Ability to operate a keyboard if required to perform the essential job functions
Ability to read and interpret a document if required to perform the essential job functions
Ability to travel if required to perform the essential job functions
Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Holding Company.
NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBLITIES TO THE JOB AT ANY TIME
Hancock Holding Company (Nasdaq: HBHC) is a multi-faceted financial services company with regional business headquarters and locations...