Community Manager
Dachis Group - New York, NY
Contract

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Legal-industry focused community manager:
Introduce, foster and lead discussions within a closed community of legal, professional and academic participants

Identify key trends, discussion topics, newsworthy/current events, court decisions, legal precedents, etc. to engage participants in peer-to-peer dialogue

Source support materials for interesting discussion topics

Create thought provoking synopses

Evaluate/monitor discussions and add value to help discussions thrive

Essential functions of a community manager:
Helpdesk

Monitoring and Moderation

Nurturing Engagement – nudging, ensuring questions have a response

Marketing (internally) and Promotion (externally) of the community

Training (staff and volunteers)

Metrics and Reporting

Identifying trends / topical market research

Job Description: Online Community Manager:
Oversees all technical and system administration aspects of the community. This includes working with the community platform vendor to address, resolve, and communicate any issues related to the features and functionality of the community; providing technical support to members and staff; implementing new community features as necessary.

Works with Communications Manager to develop and implement community promotion and engagement strategies and tactics as they relate to the communications division and the organization’s strategic goals. Communicates and promotes new community features or procedures to members and staff.

Develops and maintain community training resources, guidelines, and policies.

Works with Social Media Specialist, Membership, Marketing, and other divisions to coordinate community postings as appropriate across the organization’s other digital channels.

Monitors discussions, resource postings, and trends within the community. Identifies and reports trends in usage and advises on potential opportunities. Alerts Communications Manager and appropriate staff as issues arise and work with staff to resolve issues.

Networks with community members and identify Community Champions. Train and empower Community Champions to participate on a more significant engagement level.

Monitors and measures the success of community engagement (i.e. number of power users, number of discussions, etc.), and provides reports for Communications Manager and executives. Identify and report on community trends to internal teams.

Contributes to related communication vehicles and ensure the integration of community for promotion and awareness building.

Coordinates with Marketing/Public Relations, Communications, Education, and Foundation and other divisions’ staff to ensure successful coordinated campaigns for communication, fund-raising, and education.

Promotes and evangelize community activities internally. Provides internal and external community training as necessary.

Dachis Group is the global leader in data-driven social marketing solutions. Built on a proprietary big data analytics platform, Dachis Group’s social performance measurement and amplification software applications, collaborative insights and reporting capabilities, and world leading data-driven social marketing solutions group help the world’s largest brands engage@scale with their customers.
Every day, Dachis Group’s big data social analytics platform monitors over 10 billion social behaviors and 50 million+ social signals in real-time. Dachis Group delivers powerful insights by tracking, monitoring and helping manage conversations and content across 35,000 brands, 100 million social accounts, and an aggregate audience of 7 billion followers, fans, subscribers and contributors from 233 countries across dozens of the largest social platforms.
The company serves many of the world’s largest brand marketers and their agencies including Disney, Estée Lauder, US Cellular, Hewlett Packard, Nestlé, and Nokia.