Community Manager
Inland American Communities Partners Inc. - Dallas, TX

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Job Purpose:

The Community Manager position encompasses a wide range of duties. The Associate is responsible for the management of the assigned property that represents a major investment by the Company.

Primary Duties & Responsibilities:
  • Prepare and implement a business-marketing plan for the property each year including marketing occupancy goals
  • Project expenses and obtain approval prior to any expense overage
  • Responsible for maintaining budgeted occupancy levels at budgeted rental rates
  • Prepare and monitor operating budget and reports on status of property such as variance and occupancy reports on a monthly basis
  • Responsible for achieving the highest possible NOI through effective cost control and maximizing revenue
  • Collect specified rents, delinquent rents, file evictions, and approves write-offs as necessary
  • Conduct regular training and weekly meetings for all staff members
  • Direct bookkeeping functions and issuance of check for monies due residents
  • Arrange for alterations to, or maintenance upkeep, or reconditioning of property as specified in management service agreement- Supervise maintenance of buildings and grounds
  • Contract for services of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required
  • Responsible for the hiring, training, and retention of subordinate associates
  • Perform subordinate associates’ performance evaluations
  • Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action
  • Guide and assist subordinates in performance of maintenance procedures and tasks
  • Arrange for and approve purchasing of supplies, services, and goods for use on property- Work with Project Management on specifications and contracts for major repairs
  • Attend to resident issues, including neighbor disputes, renewal terms, maintenance repairs, etc.
  • Develop and implement resident retention, marketing, and advertising programs
  • Respond to after hours or emergency calls as necessary
  • Assist with eviction of residents in compliance with court order and directions from Lawyer
  • Create a positive environment for the staff and promotes a quality living experience for the residents
  • Provide recommendations for capital improvements and manage satisfactory completion of work with approvals given by Company
  • Monthly preparation of market study
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, rent per square foot and other basic algebraic functions.
  • Ability to read and understand operating statements and budgets
  • Ability to solve practical problems and deal with a variety of frequently conflicting priorities and distractions while keeping the community running smoothly.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to deal with residents in an empathetic, professional manner.
  • A good understanding of customer service concepts and applicability will be necessary in this role
  • Knowledgeable in Microsoft Word/Excel/Yardi
  • High degree of professionalism and demeanor
  • Negotiation skills
  • Able to work weekends when needed
  • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience; or equivalent combination of education and experience.