Jana connects companies to emerging markets. Through 230 mobile operator partnerships, Jana can interact with over 2.1 billion mobile phone subscribers. Our products enable clients to conduct market research and brand marketing across Asia, Africa, and Latin America. Subsequently, Jana's global community members are exposed to Western companies' products and brands. In exchange for giving feedback and trialing new products, members receive free talk time on their mobile phones. This proprietary airtime rewards technology provides Jana with the unprecedented ability to engage with the 'next billion' consumers.
We are a rapidly growing, early-stage start-up presently earning revenue in over 50 countries. With $10M in funding from investors including Spark Capital, Qualcomm Ventures, the Blackberry Fund, and Esther Dyson, we are building a new style of marketing and advertising company focusing on underserved, understudied communities in high-growth markets. We're actively recruiting individuals who share our common passion for making a lasting, positive global impact while growing a thriving, exciting business.
As Community Manager, you will be responsible for engaging, growing, and measuring Jana’s global consumer community across various social media outlets. You will not only be managing all daily interactions with members all over the world, but you’ll have the opportunity to utilize your passion for and knowledge of social media to create and implement strategic consumer engagement plans.
Solving member problems and answering questions via email and social media channels on a daily basis
Moderate and engage in member conversations across all social media platforms (Facebook, Twitter, blogs and organic feedback forums)
Utilize social media analytics tools to generate insights and actionable optimization plans to grow the consumer community globally
Create and implement strategic social media engagement programs to moderate and build member community across emerging markets
Implement and maintain a member support system
Assist in identifying areas for product improvements based on member feedback
Support the marketing team with general administrative requirements
Digitally savvy social media superstar
Experience responding to customer service inquires
Proven experience building social media presence
Interest in working with a global community
Polished and professional communication skills
Must be adaptable and love working in a fast paced environment
Phenomenal attitude (sense of humor preferred)
Jana - 17 months ago
JANA is a Technical Documentation services company committed to providing innovative and comprehensive services to our customers. We are an...