Community Manager
KIXEYE - San Francisco, CA

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As a Community Manager you will be on the front lines of the user community for a KIXEYE title. To survive, you will know your game inside and out, and be able to relay that knowledge in a professional manner to the users and development team leaders alike. You will be interacting with our players through various channels including forums and social networks. You will document your interactions, escalating the most important topics to be forwarded to the development team. Outgoing and friendly personality is a must! There is a good chance that you will appear in audio podcasts or video tutorials, so you must be willing to put yourself out there.
What you get to do every day:
  • Daily forum posts and moderation
  • Facebook Wall post moderation
  • Identify and quantify community feedback for needed changes
  • Investigate and report potential hackers
  • Communication coordinate with off-site CMs and forum Mods
  • Work in partnership with Customer Support team
  • Weekly reports to Lead CM regarding activity
  • Assist during in-game events and activities
  • Creating ideas on increasing user interaction and retention
  • Knowing the games in-depth
What you bring to the role:
  • A TRUE gamer; one that enjoys many genres, owns many gaming platforms, and is open to new gaming experiences
  • At least one year of Community Management, or related experience
  • Flexible schedule; will require occasional overtime and/or weekend work
  • Basic knowledge of both PC and Mac operating systems
  • Basic knowledge of Google Docs/Drive/Calendar
  • Excellent writing skills
  • Excellent communication skills
  • User of various social networks: Facebook, Twitter, YouTube
  • Familiarity with Skype
  • Professional gaming background
  • Past or current gaming guild/clan leadership
  • BA degree from University or equivalent
  • Video production experience including filming and editing
  • Experience with Final Cut Pro and/or Adobe Premiere (or equivalent)
  • Experience with Photoshop
  • Experience with Atlassian products (JIRA/Confluence)
  • Played several RTS games
  • Played several MMO titles

KIXEYE - 11 months ago - save job - block
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About this company
Founded in 2007, KIXEYE is an online gaming company that plays to win. Responsible for popular titles like Backyard Monsters, Battle Pirates...