Community Manager
Think Passenger - Los Angeles, CA

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Position Summary

The Community Manager will be responsible for overseeing the daily management of client communities including development and implementation of content, reporting community insights, and managing member engagement.


  • Daily management of community correspondence such as forgot passwords, questions, comments, suggestions, discussion board topics and profile images
  • Continually log and communicate any technical issues or bugs
  • Manage all platform communication including outbound emails, opt-out lists and message center notifications
  • Work closely with the Account Director to develop content and the strategic plan for platform launch and recruitment
  • Work closely with the Account Director to develop, copywrite, and implement all community content as directed by client and their business objectives
  • Load, test and proofread all community content on staging before posting live to production
  • Implement all community content as dictated by the strategic planning calendar; maintain planning calendar with input from client and account team
  • Track basic community metrics including membership and participation data, and build project-based reports that summarize qualitative community insights
  • Help manage and delegate community management duties to supporting Community Associate

  • Education: BS or BA degree in Business, Communication or related field
  • Experience: 3-5 years of experience in marketing research, technology or communication
  • Excellent writing skills, with an eye for proofreading and grammar
  • Excellent skills in using Microsoft Excel and PowerPoint (provide examples)
  • Experience managing or implementing CRM email campaigns
  • Experience developing marketing research surveys, moderating focus groups and/or online Communities
  • Internet and technology savvy with an understanding of chat rooms, blogs, social networking sites and consumer Communities
To apply for this position, please send your resume to