Community Operations Center Executive Director
Cardinal Innovations Healthcare Solutions - Charlotte, NC

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The Executive Director is responsible for the overall leadership of the Community Operations Center (COC) including the following: managing the day-to-day operations of the COC; assisting the Local Advisory Board in monitoring the performance of the COC, recommending priorities for expenditure of state/county funds for development of the annual budget; identifying community needs/concerns and monitoring for resolution; ensuring collaboration and linkage between the COC and the Corporate office; and representing Cardinal Innovations Healthcare Solutions to the community, governmental bodies and to the human service network of agencies, associations and individuals.

The Community Operations Center Executive Director is responsible for (though not limited to):

Responsible for directing all functions of the COC including: Network Operations; Quality Management; Care Coordination and Community Relations. Implement policies and procedures. Manage local relationships with key stakeholders. Coordinate and collaborate with Corporate Office departments and other COCs to carry out responsibilities. Keep Chief Operating Officer informed about issues and concerns within the COC catchment area. Prepare written monthly status reports for the Chief Operating Officer on COC performance. Provide leadership in promoting core values and supporting the growth of Cardinal Innovations Healthcare Solutions.

Prepare annual fiscal plan for Local Advisory Board Approval; develop annual plan of work aligned with the Cardinal Innovations Healthcare Solutions goals; prepare material for Local Advisory Board; prepare reports for the Local Advisory Board regarding community need, service utilization and budget allocations.

Responsible for management and oversight of COC budget; ensure reports regarding budget are prepared for review.

Hire and manage key management staff; direct, coach and mentor COC staff to align with organizational goals; and delegate resources to best meet the demands for services.

Ensure that COC functions are in compliance with DMA and DMH contract guidelines including all other state and federal regulations. Ensure that providers are adequately providing quality services through review and evaluation, and ensure that measurements for quality performance for programs and employees are in place and are being followed.

Establish/maintain community relationships through Community Advisory Councils and participation on external councils, boards and committees; establish/maintain relationships with local elected officials, legislators, agency directors, and other key community stakeholders. Engage in other activities to promote consumer, family, provider, advocacy group and other key stakeholder in the community collaborative process.

Participate in Consumer Family Advisory Committee (CFAC) meetings and provide support to ensure that the committee remains viable as a Consumer Family Advisory Committee.

Oversee the use of facilities, vehicles, equipment and supplies.

Desired Skills & Abilities

The employee must have the ability to strategically assess, plan, organize and direct projects; develop operational procedures; identify and analyze administrative and clinical problems; and make independent judgments, logical conclusions, recommendations and decisions.

The employee must be able to understand goals, strategies, targets and outcomes in relation to the responsibilities and supporting relationships of the departments of Cardinal Innovations Healthcare Solutions.

The ability to review and analyze data to evaluate program effectiveness, progress, problems and system performance is essential.

The employee must be able to interpret administrative direction, recognize and respect limits of authority and responsibility, and work effectively with others who have objectives counter to his/her assigned role.

The employee must be able to read and comprehend complex written materials as well as spoken information.

Excellent written and spoken communication skills are required.

The employee must be able to establish and maintain effective working relationships with consumers, families, staff, providers, community groups, and local and state agencies.

A bachelor’s degree or equivalent experience related to Mental Health, Developmental Disabilities or Substance Abuse services and eight years of experience in management of complex human services initiatives is eligible for consideration.

The employee must have at least two years of experience working with providers, consumers and key stakeholders.

Experience in any of the following areas would be valuable for this employee: public speaking, mediation and/or problem resolution, group facilitation, advocacy, regulatory compliance and project management.

Working Conditions

This is both an office based and community based position, which occurs primarily during normal working hours. However, some evening, weekend work, and other extended work hours may be required.

Company Description

Cardinal Innovations is North Carolina’s largest Managed Care Organization providing Medicaid managed care and state-funded behavioral health plans. Our mission is to enhance the health and well-being of individuals and their families by creating and managing quality healthcare solutions for those who depend on the public system for care. Our plans reflect the uniqueness of our local communities and are capable of making continual adjustments and improvements to meet the changing needs and priorities of our clients. Cardinal Innovations values the contribution of all stakeholders, and our businesses are based on the principles of respect, collaboration, and mutual accountability.

Cardinal Innovations is an Equal Opportunity Employer. Visit our website at to view all vacant positions and apply on line.

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