Community Relations Manager
Capital Area Food Bank of Texas - Austin, TX

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The Community Relations Manager is responsible for overseeing the Capital Area Food Bank’s sponsored events, assisting the Community Relations Director cause-related marketing campaigns and food/fund drives which includes securing and maintaining donors in these areas to meet budgeted income goals. The Community Relations Manager will be responsible for the ongoing stewardship of existing donors in addition to identifying new potential partners, and helping to develop a comprehensive strategy from year to year on Community Event and Volunteer development goals and targets. The Community Relations Manager will also oversee the Community Events Coordinator to assure successful implementation of sponsored events and food and fund drives, and cause related marketing campaigns. The Community Relations Manager is responsible for helping the Food Bank achieve its mission by meeting a set dollar and poundage amount annually (determined each year) and must be able to exercise discretion and independent judgment in their work.

Job Responsibilities

Establish, maintain and support relationships with key Community donors/partners and event coordinators to secure cash and in-kind gifts including stewardship and donor recognition via in-person, written communications, telephone calls, meetings and events. Maintain donor and prospect information and oversee Community Event data in Raiser’s Edge

Oversee Community Event donor sponsorship benefits ensuring partners are appropriately acknowledged. Consistently communicate the mission of the Food Bank and the tangible and intangible benefits of a partnership. Work with Communications department on media opportunities related to Community Events gifts.

Develop and maintain annual strategic plans, policies, procedures, and strategic plans relating to sponsored events, food/fund drives and cause-related marketing campaigns. Ownership of brand awareness.

Plan and oversee cause-related marketing campaigns (set up by Feeding America) including overseeing participation and managing public relations activities. Develop strategies to further develop existing cause-marketing relationships and identify new partners.

Manage the Community Events Coordinator, oversees Community Events Intern(s), and (100+) volunteers as needed.

Work with senior staff to prepare, administer and manage annual budget for Community Events. Provide Chief Development Officer with fiscal requirements and preparation of budgets and other analyses and reports (KPI Monthly) as needed.

Implement and coordinate post-event evaluation process (with appropriate Food Bank staff and committees) to include return on investment analysis (quantitative/qualitative), volunteer management, committee structure, public perceptions, and other event related analyses to ensure continued success of events and continued improvement of events. Make recommendations and implement processes from these evaluations to streamline the events process at the Food Bank from conception, to implementation, to follow-up in order to ensure the Food Bank has the most successful events with the least depletion of resources.

Responsible for work plans that identify opportunities for new and more effective events and potential sources of support for the Community Relations Department.

Create letters of agreement for key sponsored events.

Represent the Food Bank in face-to-face meetings with existing and prospective Community Partners including tours and speaking to community groups.

Assist the Community Relations Director with leading department, to include the Community Events Meeting (2nd and 4th Wednesday of the month). Attended by Communications, Volunteer Services, Operations staff, and Community Relations Staff.

Responsible for planning, designing, developing, and maintaining creative writing projects, administrative duties (Blogs, Faith Based, Event Posting, Micro sites, eNews, Form letters, and social media).

Perform other duties as assigned.

Application Qualifications

Education, Experience, and Training

Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA). Major course work in Business, Non-Profit or a related field preferred.

Two – Three year’s full-time, wage-earning experience in a development office (or equivalent responsibilities), including success in donor solicitation.

Knowledge and Skills

Knowledge with providing effective training, supervision and delegation of others.

Knowledge of Raiser’s Edge™ database management software preferred.

Knowledge to organize and manage multiple projects, setting priorities and working independently under aggressive timelines.

Knowledge of office applications including Microsoft Office, Excel, Email, and Internet Research.

Excellent written and verbal communication skills.

Good judgment and discretion; strong ethical character capable of handling confidential and financial information.

Demonstrates the ability to work cooperatively with other Food Bank staff and volunteers.

Ability to represent the Food Bank in a professional manner under a variety of conditions.

Ability to provide excellent client service to Community Event partners, along with managing client expectations and changing client needs.

Ability to provide excellent client service to Community Event partners, along with managing client expectations and changing client needs.

Ability to successfully manage relationships with multiple donors and prospects.

Must be detail-oriented and able to work effectively in a collaborative environment.



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