The City of Bend is actively recruiting a dynamic, visionary Community Relations Manager. The position is a regular, full-time opportunity that is overtime exempt and is non-represented.
To be considered, please ensure you submit your application, resume, and cover letter. In addition, be sure to include the required sample work documents as requested in detail in the Supplemental Questions. Incomplete application packets will not be considered.
This position acts as a liaison between the City, Council and the community by developing, implementing, coordinating, and managing external and internal communication programs including promoting awareness of the goals and activities of the City and Council. In addition, this position assists with the City's community involvement and media relations. Position reports to Communications Director, but work requires independent judgment and initiative on assignments that may be sensitive or controversial in nature. The position requires demonstrated ability to establish and maintain effective working relationships with the Communications Director, other City personnel, contractors, elected and appointed officials, volunteers and civic organizations, various public agencies, businesses, neighborhood groups and the general public
Functions, Duties and Responsibilities:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Represents the City and Council to other agencies, organizations and the community. This includes developing and presenting information to various audiences on City and Council projects and issues as a City of Bend representative and in other situations as required, to advance and protect the interests of the City and its citizens in all matters. Attendance at community events may include evenings and weekends.
Develops, promotes and facilitates community involvement opportunities for topics directed by the Council to the City Manager.
Encourages Council and community interaction through community forums, public meetings and other input process.
Develops and implements strategies to deliver messages to the public that are connected to and reflect Council goals and priorities.
Works collaboratively with city staff to effectively plan and implement a variety of activities, public meetings, and events that supports the goals of the Council.
Prepares documents and presentation materials for individual councilors upon request. This may include drafting and editing opinion pieces. Provides Council with a thorough analysis of the viewpoints of key constituencies as requested.
Reviews legislation at the regional, county, state, and federal levels and recommends actions to further City policy interests, especially those issues that relate to Council goals and priorities.
Seeks out financial and other resources to accomplish Council goals which may include researching, identifying, evaluating and targeting potential grants.
Assists with the coordination of visits by elected officials and dignitaries and the coordination of special city and council events.
Participates in citywide internal communication projects.
Collaborates with the Communications Director and provides news releases and coordinates media coverage.
Responds to citizens’ questions and comments in a courteous and timely manner.
Performs other related duties as required.
Knowledge, Skills and Qualifications:
· Public information activities including citizen involvement and media interaction;
· Principles and practices of public relations, communication, and marketing;
· Government functions, the role of local government in the community including public/business administration and decision-making;
· Innovative communications tools, technologies and methods including social media networking;
· Journalism practices;
· News media operation;
· Group facilitation skills;
· Modern office procedures, methods and equipment including computer and supporting word processing and spreadsheet applications;
· English usage, spelling, grammar and punctuation;
· Principles and practices of records management including records retention laws; and
· Pertinent Federal, State and local laws, codes and regulations.
Education, Experience, Certifications and Licenses Required:
- Communicate effectively, clearly and concisely, both verbally and in writing;
- Effectively establish, manage and facilitate partnerships;
- Compose, coordinate and edit a variety of informational and promotional materials;
- Plan and carry out administrative and technical programs, projects and work assignments;
- Facilitate group processes, deliver formal presentations, and analyze complex public relations communications issues;
- Initiate and conduct research, prepare reports, and maintain necessary records and files;
- Work with consultants on key projects;
- Demonstrate tact and diplomacy; and
- Establish and maintain cooperative work relationships with City departments, the City Council and members of the public.
Bachelor’s degree in Journalism, Communications, Marketing or Public Relations or related field and at least five years of experience managing public affairs or public relations or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Experience and knowledge of the Bend community and alignment with City of Bend vision, mission and values highly preferred. Experience working in public or government agency sector preferred.