Community Service Officer
City of Avondale, AZ - Avondale, AZ

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The fundamental reason this classification exists is to perform a variety of police related tasks in support of law enforcement activities in order to allow sworn police officers, who may perform the tasks assigned to a Community Service Officer, more time to focus on other law enforcement activities.

Duties may include but are not limited to handling calls for service not requiring the presence of a sworn police officer, taking police reports over the telephone, reviewing reports received on-line, overseeing special projects such as the towing of vehicles seized for police purposes, directing traffic as requested, assisting with the upkeep of the Department's fleet, ordering and stocking police supplies and equipment. Evaluation of performance by a Police Lieutenant or other designated supervisor is made through the review of reports, observation, and discussion. The position may require shift work.

Examples of Duties:
Receive, prioritize and respond to computerized reports of calls from citizens reporting crimes such as criminal damage, theft of property and burglary; respond to walk-in citizen complaints and crime reports at the lobby desk of the Police Department; respond to radio calls for service when assigned to a field position.

Call-back citizens reporting crimes (not in progress) to obtain detailed information and to assist in processing the report; contact witnesses by telephone for further information; follow-up with investigative leads; complete the appropriate incident report and forward to the appropriate division for follow-up.

Perform traffic control duties and provide motorist assistance at accident scenes, interview witnesses and provide assistance as assigned; perform first aid as required; participate in problem solving and community activities as part of a team. Lift and place cones, flares and barricades as needed for traffic control purposes.

Coordinate all aspects of the administrative hearing process as it relates to state law governing vehicle impounds including scheduling of hearings, preparation of data for the hearing, conducting the hearing, and completing all related paperwork.

Authorize and coordinate impoundments of abandoned or illegally parked vehicles or found property and prepare related reports.

Maintain and inventory patrol supplies, vehicle equipment and office supplies. Prepare purchase orders for supplies when necessary.

Coordinate vehicle repairs and equipment issues. Ensure vehicles are getting required P.M. Maintains vehicle damage log and manages patrol vehicle key box.

Performs other duties as required.

Typical Qualifications:
Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities, is qualifying. Must possess a high school diploma or GED equivalent.

One year of responsible customer service experience involving public contact. One year experience in some type of public safety or law enforcement activity is preferred.

Must possess a valid Arizona Operator's Driver's License. Applicants must pass an extensive background investigation; polygraph examination and psychological evaluation.

Supplemental Information:
Work requires the ability to read and interpret training materials, police reports, medical records, insurance claims, victim impact statements, City codes, statutes, and general correspondence.

Work requires the ability to perform general math calculations such as addition, subtraction, multiplication and division.

Work requires the ability to write reports, letters, petitions, victim impact statements, and general correspondence.

Remain in sitting or standing positions for extended periods of time.

Work requires the occasional direction of helpers, assistants, seasonal employees, interns, volunteers or temporary employees.

Work requires analysis and judgment in accomplishing diversified duties. Work requires the exercise of independent thinking within the limits of policies, standards, and precedents.

The incumbents in this position contact others within the organization. These contacts may involve similar work units or departments within the City such as Police and Courts which may be involved in decision making or providing approval or decision making authority for purchases or projects. In addition, these incumbents work with individuals outside the City who may belong to professional or peer organizations. Working with various state and federal agencies may also be required of the employee. Vendors and suppliers may also be called upon for information on purchases, supplies or products. Meetings and discussions may be conducted with customers, brokers and sales representatives. Employee must maintain regular attendance.

If interested in this position, please visit the City of Avondale website at to complete and submit an employment application on-line. If you have any questions, please contact the Human Resources Department at 623-333-2200.

City of Avondale, AZ - 2 years ago - save job