Community Standards Officer I
City of Ann Arbor - Ann Arbor, MI

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Role Summary: To investigate complaints and enforce parking and Community Standards ordinances.

Essential Duties: Enforcing parking and Community Standards ordinance violations within the City; investigating complaints of parking and Community Standards ordinance violations; issuing warnings to ensure properties are compliant with City Community Standards ordinances; maintaining and tabulating a daily log of activities; documenting all parking and Community Standards ordinance violations; working cooperatively with residents and property owners by explaining actions required to comply with Community Standards ordinances; impounding vehicles for outstanding parking violations, obstructing public places or other infractions; participating with community associations and merchants to develop effective enforcement and prevention programs for parking and Community Standards ordinance compliance.

Related Work: Preparing necessary reports of inspections; attending and testifying in court and at administrative proceedings concerning parking or Community Standards ordinance violations; responding to citizen inquiries in an efficient and timely manner, and performing related work as assigned.

Knowledge of:
  • General principles, practices, methods and techniques of inspection and investigation
  • General operational characteristics and activities of a parking and code enforcement program
  • General mathematics
  • General map and route reading
  • General administrative, record-keeping and file maintenance systems
  • General computer hardware and software applications
  • Basic pertinent Federal, State and local laws, codes, regulations and parking violations
Skills:
  • Communicating through oral and written instruction
  • Customer service
  • Interpreting and enforcing parking and code policies and procedures
  • Active listening
  • Problem-solving
  • Methods and techniques of conflict resolution
  • Time management and task prioritization
  • Performing code inspection and enforcement activities
  • Operating computer systems and/or hand-held devices
  • Maintaining records and files
Equipment: City vehicle, computer systems, hand-held devices, portable credit card machine and two-way radio

Training and Experience:
  • High School diploma or GED
Licensing Requirements:
  • Valid MI driver's license
** Successful candidates must be able to pass an extensive background investigation, pre-employment drug screen and physical. **

City of Ann Arbor - 21 months ago - save job
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