Community Support Program Case Manager
Casa Esperanza - Roxbury, MA

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Job summary statement:

CSP Case Manager will provide intensive, short-term community-based care coordination for individuals in need of support and outreach in order to successfully engage medical, behavioral health and social services in the community. CSP aims to improve the individual's overall quality of life within the community by supporting treatment goals, empowering clients to be advocates for themselves and assisting them to obtain benefits, access to health care and connect to social and community services. Additionally, this position will facilitate psycho-educational addiction groups in the clinic and assist with intakes and the admission process as needed. All candidates should be CADAC certified (or a reasonable equivalent), or actively pursuing these certifications.

Essential Functions:
  • Contact newly referred clients within 48-hours of receiving the referral by the MDT and the Clinician to initiates CSP assessment & service plan.
  • Develop a positive and professional relationship with clients; work closely with community resources and organizations in coordinating client services.
  • Work closely with clinical team to ensure client goals and objectives are being met.
  • Facilitate client treatment compliance and community stability through use of outreach, education, support, assistance and teaching consistent with identified service goals.
  • Functions as an advocate of the client at all times. Coordinates services to assist the client with outstanding legal issues, transportation, follow up care, etc.
  • Monitor client circumstances to ensure continued appropriate provision of services and conduct concurrent reviews with insurers as needed to obtain authorization for services.
  • Participate in all treatment planning and Multi-disciplinary Treatment Meetings.
  • Document all clinical and collateral contacts as well as case management activities in the client chart on the day of service provision.
  • Facilitate psycho-educational and addiction treatment groups.
  • Locate previous residential clients in order to engage them in Outpatient services, through outreach to streets, shelters, educational sessions, etc.
  • Through the outreach process, educate others on the treatment services available at Casa Esperanza, Inc. (residential, outpatient, supportive housing.
  • Collaborate with other agencies, public organizations, and external personnel to develop a comprehensive network of services.
  • Transport clients to appointments as medically needed to ensure needs are being met.
  • Maintain all client records and necessary report.
  • Assist with intakes and admissions to the program.
  • Weekly supervision with Program Director.
  • Assist in all reporting as required by Program Director.
  • Other duties as required
Skills necessary for the position:
  • Ability to assess physical, emotional, social, and educational needs of the client and to make appropriate referrals for the coordination of care with internal and external community based providers.
  • Knowledge of and ability to effectively utilize community based resources, referral networks and public/private systems of care.
  • Able to provide in-home support and community-based support
  • Ability to work as a team member
  • Ability to work independently
  • Knowledge of substance abuse field
  • Strong verbal and written communication skills
  • Crisis management skills
  • Valid Massachusetts Drivers License & Reliable transportation
  • Computer skills, minimum Microsoft Word
  • May need to be available on some weekends by cell phone.
  • Ability to meet the physical requirements of the position
  • Ability to meet the training requirements of the position
Experience necessary for the position:
  • Minimum 2 years experience in substance abuse field & community outreach.
Education/Training required:
  • Requires a Bachelor's Degree, preferably in Social Work or Psychology, with some relevant, community-based, human service work or substance abuse treatment services.
  • Certified Alcohol and Drug Counselor/Certified Alcohol Counselor preferred or actively pursuing certification.
  • Bilingual Spanish/English required
  • CPR Certified preferred

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