The Compensation & Benefits (C&B) Senior Analyst is responsible for supporting the C&B team with day-to-day operations - providing data and analytics and leading special projects and continuous improvement efforts.
The successful candidate will have the ability to utilize systems to collect, analyze and track vendor, plan and process performance measures. An expert knowledge of Microsoft Excel, outstanding analytical skills, and demonstrated teamwork and communication competencies are essential.
JOB DUTIES & RESPONSIBILITIES
Manage the day-to-day operations for the department including - research, issue escalation and problem resolution, preparing reports, assisting with invoicing and budgeting, and utilizing analytics for efficiency and continuous improvement
Develop and implement analytics to track and assess vendor, department, plan and process effectiveness, demonstrating strong quantitative competencies
Proactively collect and analyze data for trends and issues - compare and report findings across vendors and functions including financial and key demographic implications
Identify data and reporting needs and challenge anomalies/inconsistencies - proactively manage resolution
Partner with C&B analysts to initiate, monitor and process purchase orders and invoices - coordinate monthly budget review for assigned vendors, plans and/or functions
Effectively utilize project management skills to execute assigned projects - maintain/update work plans, communicating progress, etc.
Conduct regular audits to identify issues and trends - review processes and tools for value, accuracy, improvement opportunities, best practices and alignment with overall strategic direction
Effectively communicate data, analytics and key findings to C&B leadership for strategic projects, update meetings and presentations
Develop and maintain vendor and plan summaries
Coordinate data, analytics and documentation to support responsive resolution to claims, appeals and escalated customer issues
Facilitate processes between internal and external service centers to ensure seamless customer delivery and consistent messaging
Partner with peer analysts to share best practices and identify opportunities for improvement
Perform special projects as required to continue improving the overall customer experience
Bachelor's degree in Finance, Accounting, Industrial Engineering or another analytical field preferred
At least 3 years of experience in research, issue escalation and problem resolution, creating reports and analyzing results
Demonstrated experience utilizing advanced Microsoft Excel and Access in a professional environment
Knowledge of compensation and benefits practices a plus, but not required
Effective problem solver: skilled at relating and comparing data from different sources, identifying issues, securing relevant information, critically evaluating situations, and presenting sound factual reports
Excellent critical thinking and problem solving skills
Ability to develop simple, relevant solutions to complex problems
Confident and skilled to work independently as well as in a team environment
Flexible and adaptable - able to learn new technologies and applications quickly
Demonstrates effective project management skills - able to multi-task seamlessly
Exhibits the highest level of customer service focused on speed, accuracy and ownership
Demonstrates effective communication skills - ensures key stakeholders are updated and informed
Experience developing strong, successful working relationships to drive efficiency and effectiveness
Demonstrates behaviors consistent with the Southern Company culture: Unquestionable Trust, Superior Performance and Total Commitment
With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company (NYSE: SO ) is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns Alabama Power, Georgia Power, Gulf Power, Mississippi Power, Southern Nuclear, Southern Power, SouthernLINC Wireless and Southern Telecom. Southern Company also has a growing competitive generation company. Southern Company brands are known for excellent customer service, high reliability and retail electric prices below the national average. Southern Company is consistently listed among the top U.S. electric service providers in customer satisfaction by the American Customer Satisfaction Index (ACSI).
We offer a competitive compensation package. Equal Opportunity Employer.