Complaint Analyst –
Aspire…to save others’ lives, while shaping your own
Discover a new kind of career with a new kind of industry leader. Discover Hospira, the world’s leading provider of injectable drugs and infusion technologies. Through its broad, integrated portfolio, Hospira is uniquely positioned to Advance Wellness™ by improving patient and caregiver safety while reducing healthcare costs. The company is headquartered in Lake Forest, Ill., and has approximately 14,000 employees. Learn more at
What We Are Proud Of
We at Hospira, Inc. feel rewarded by our hard work and take pride in knowing we’re on our individual career paths with a shared goal:
Advancing wellness™, through the right people and the right products
The Complaint Analyst assists in evaluating complaints received from the field. This task is carried out in a project management mode of problem identification, identification of the root cause of the defect and implementing an effective corrective action. This involves the use of the local investigation writing tools including associated statistical tools.
Major Duties and Responsibilities:
Coordinate product complaint program.
Initiate investigation and identification of the root cause for defects returned from the field.
Assist in developing an effective corrective action that ensures product quality.
Analyze complaint data to identify unfavorable trends and recommend improvements.
Complete projects related to remediating repetitive complaints.
Participate in training programs for plant Quality and Manufacturing personnel for complex quality systems such as sampling and process control.
Work with Manufacturing and Engineering to drive process improvements and efficiency.
Work with R & D, Marketing and others in product line improvement
Evaluate current complaint trends and procedures and, where necessary, develop improvements or design new systems.
A Bachelor’s Degree in Engineering, Science or Mathematics is required.
Five years experience in pharmaceutical or allied health industry is required.
Incumbent must possess a thorough demonstrated knowledge of problem solving techniques.
Incumbent should also have demonstrated management experience including dealing with multiple levels and disciplines of management.
ASQ certification is required or attained within the first year in the position.
Hospira helps hospitals heal the hurting. The company makes specialty injectable pharmaceuticals (primarily generics) including...