Position: Compliance Business Process Development Manager Job Code: 5533
Location: GOJO Plaza - Akron, Ohio
Work Hours 8:30 a.m. to 5:00 p.m.
No direct reports
10-30% travel required
Position located at GOJO Plaza, Akron, OH
• Execute the process design, development, testing, and deployment efforts for products, services, and support offered by the compliance business team
• Develop intimacy with and contribute to compliance business team projects to accelerate process development efforts for new product and service launches
• Aggressively leverage resources in quality, R&D, supply chain, product management, HR, and others as needed to benefit from product/process development experience and ensure seamless integration with existing product and services processes
• Validate effectiveness and efficiency of compliance business solutions processes through rigorous field trials and regular feedback from customers and end-users
• Develop process execution documentation (best practices) and tools necessary for consistent execution and validation of compliance business processes across the enterprise
• Establish consistent communication routines to ensure process users, partners, and customers are fully informed of and appropriately involved in process development and process improvement efforts
Critical Success Factors
• Development and deployment of best-in-class HHC solution installation and support processes to facilitate a differentiation in customer experience and drive long-term, global GOJO hand hygiene leadership and customer attachment
• Protect, extend, and strengthen the GOJO brand by designing and deploying processes that avoid missteps and setbacks and provide exceptional customer satisfaction
• Creation of processes that contain and leverage quality thought-processes and check-points from start to finish
• Development and deployment of service and installation processes that are unconstrained by past practices, assumptions, and norms
• Process solutions that leverage the experience and expertise of GOJO’s extensive technical and development resources
• Development of end-to-end, scalable processes that enable and accelerate effective deployment and support of world-class HHC solutions
• Development of process solutions and collateral that facilitate consistent execution of processes across the enterprise
Essential Job Duties:
• Relentlessly review, test, and challenge processes to identify waste reduction, quality improvement, cost reduction, and speed to market opportunities
• Leverage the expertise and resources in other operations functions to promote consistency in operating methodologies, process development, and performance measurement
• Team with internal and external customers and peers to identify needs; existing and anticipated, for structured approaches to drive consistency, efficiency, and effectiveness for deployment of compliance business solutions and support
• Design and identify activities, approaches, and resources required to address identified process needs
• Develop necessary collateral to support testing, training, communication, and implementation of compliance business solutions processes
• Routinely assess current and emerging needs to ensure new and improved processes are developed in sync with the evolution of the business
• Adhere to GOJO project management planning, communication, and execution norms
• Maintain thorough awareness of current and pending compliance business projects to accelerate process development efforts
Education and Experience Required
• Bachelor’s degree required in engineering, business, or related field(s).
• Three (3) to five (5) years’ experience with project management, process development, and customer support.
• Experienced and skilled with process documentation and executive-level communication.
• Experienced with systems-level thinking and collaboration.
Additional General/Technical Skills Required
• GOJO business models, Total Solutions elements, value propositions, sales and marketing approaches
• Stage-Gate Process
• Industry Awareness
• Product Development Process
• Supply Chain Processes
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Innovation Management
• Analytical Skills
• Communication (Speaking, Active Listening, Presentation Skills, Writing Skills)
• Information Gathering
• Strategic Thinking
• Process Development
• Operations Management
• Project Management
• Critical Thinking
• Problem Identification
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Speaking — Talking to others to convey information effectively.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Problem Sensitivity
• Process Management
• Information Ordering
• Time Sharing
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
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GOJO is an Affirmative Action/Equal Employment Employer M/F/D/V. Applicants must be lawfully authorized to work in the United States. GOJO does not seek or respond to unsolicited resumes sent electronically for positions that are not listed below.
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