The Compliance Coordinator works under the guidance of the Compliance Officer to ensure that employees adhere to laws and regulations as well as industry practices when performing their duties. The Compliance Coordinator must maintain a comprehensive understanding of ethical principles, as well as the highest level of personal and professional conduct. The Compliance Coordinator must remain objective and independent when completing assignments, and consistently demonstrate the ability to hold information in confidence.
One to two (1-2) years of experience in healthcare compliance and policies and procedures.
College degree in related field or equivalent experience required.
Experience with healthcare investigations and experience with interviewing personnel in the context of healthcare compliance investigations preferred.
Ability to work independently with little direct supervision from Compliance Officer.
Ability to maintain positive professional business relationships.
Strong organizational and interpersonal skills, along with strong attention to detail.
Demonstrates independent reasoning, critical thinking, and decision making skills.
Ability to professionally and confidentially handle personnel information.
Ability to maintain HIPAA Compliance.
Adaptability to change and ability to prioritize competing duties.
Working knowledge of Federal and State Healthcare regulations, including HIPAA preferred.
Knowledge of The Joint Commission standards preferred.
Exceptional verbal and written communication skills; ability to prepare reports for executive level presentations.
Ability to manage projects in accordance with short and long-range objectives.
Possess expert computer skills, including full suite of Microsoft Office: Word, Excel, Outlook and PowerPoint.
Monitors influx of Compliance concerns received through various channels (i.e., phone, email, incident report, hotline and customer comments).
At the direction of the Compliance Officer; conducts in-depth, independent research into reports of compliance violations and gathers necessary information related to Compliance investigations/resolutions.
Independently conducts telephonic and in-person interviews with employees and witnesses to obtain statements and information.
Analyzes and reviews facts to ascertain whether violations of established policies and procedures have occurred.
Accurately and logically organizes documentation for accessibility and to ensure continued compliance/veracity of all relevant information.
Maintains investigation files, documents evidence and case notes, and prepares investigation summaries.
Tracks and follows up on open issues and obtains documentation related to: discipline, corrective action, re-education, repayments, and other materials necessary to close a case.
Prepares draft resolution emails/letters for Compliance Officer approval.
Collaborates with Compliance Officer to develop compliance-related tools, reports and initiatives to improve compliance investigation processes and procedures.
Provide assistance during external audits and regulatory examinations, and prepare and/or review responses to compliance audits or examination reports and, if appropriate, make changes to BBAHC’s policies, procedures and control systems.
Maintains databases of complaints, concerns, and allegations for use by senior leadership; explains and clarifies this information when partnering with senior leadership to reach decisions.
Participates in the development of compliance education and training materials.
Provide compliance or policy-related education and training sessions for employees (in person, over the phone, and e-learning) including the training and on-boarding of new hires.
Serve as the primary administrative support to the Compliance Department (Compliance, Risk Management and The Joint Commission Coordination) including prioritizing work to ensure that it is completed in a timely and efficient manner.
Schedule and maintain calendars of meetings and events; coordinate activities with other departments.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Enhances compliance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Other duties as assigned.